Lynnette Harris Email & Phone Number

Memphis, Tennessee, United States

Drive business decisions and priorities as the Large Solution Manager for the CreateShipment Large Solution Train.Lead discussions with internal customers to understand the business needs and definerequirements.Coordinate and communicate across multiple Agile Release Trains (ARTs) within the sameLarge Solution Train.Oversee Large Solution epic/capability priority management for large scale businesspriorities.Work with ART Program Managers to understand ART capacity and • their 3 PI Roadmap.Document Epic capabilities for the ARTs to further decompose into features and userstories.Create and maintain the solution vision and roadmap based on the business needs.Align with Solution Architect to identify initiative risks and dependencies.Guide work through the solution Kanban to ensure documented capabilities areimplemented.

Collierville, Tennessee

Program and Product Management ExperienceProvided leadership as the Program Manager for FedEx Technology Incentive Program(FTIP) leveraging marketing expertise in planning execution of product strategy.Developed strategic procedures for managing and forecasting iSell/Salesforce budgetallocations for FedEx Service Executive Leadership including US Sales, Worldwide, andInternational.Collaborated with Finance and program stakeholders for FTIP fiscal year budget allocationand forecasts.Developed ongoing process documentation and enhancing various Go-to-Salescommunication efforts to bring program awareness to Sales, Customer Technologies, andexternal customers.Partnered with stakeholders to develop Large Solution processes and roles defined byBusiness Agility Transformation (BAT) team.Used thought leadership to define the Local Demand Entry process for DA Marketing andprovided insight for roles needed at the Large Solution level.Release Management ExperienceManaged software releases as the Release Manager for Ship Site Manager (SSM), Shipand Get (S&G), and Retail Transformation (RT) utilizing project management knowledgeand implementing release best practices to ensure successful rollouts.Created and distributed release schedules to all stakeholders to ensure alignment ofactivities.Lead customer validation testing (Alpha, Beta, UAT) of unreleased features in variousenvironments to capture insights about the customer experience from target usersthroughout the product's development.Analyzed metrics, such as defect trends and feedback from customers, to drive decisionmaking conversations.Coordinated and lead efforts to resolve release or production issues and ensured a modifiedplan was implemented.Mitigated risks by reviewing features and working with Product Management to confirmfeatures packaged for release.Assessed the status of the release and communicated to project stakeholders, includingleadership.

Greater Memphis Area

Assisted with creating a new Go to Market process that streamlined content and reducedcorrupted marketing time.Worked with the Content Strategy & Curation team to define a new process that redefinedhow FedEx goes to market and how the team measures results.Managed weekly GO! Meetings and tracked risks and action items.Coordinated Small Business Grant Contest campaign setup, testing, and verification withvendors.

Memphis, Tennessee, United States

Supported FedEx enterprise with using analytic tools used by Marketing to facilitatecustomer messaging.Improved user experience by responding to daily support requests sent to the iMarket andEZ Target inboxes from multiple international regions.Reduced data errors by testing iMarket application updates in UAT and productionenvironments.Reduced system defects by designing and implementing test plans and use cases.Ensured accurate and complete data capture of marketing interactions by educating userson the iMarket process.

Bentonville, Arkansas, United States

Managed Customs Entry Imports project and Pharmacy Rx Serialization project to ensureWalmart was in compliance with government regulations.Scheduled Trade Automation releases and documented the Trade Automation go-liveprocess for new users.Tested Trade Automation application releases and documented defects for 4 major releases.Documented the project scope and project plan for the Rx Serialization compliance project,a project that impacted all US pharmacy distribution centers and pharmacy locations.Communicated risks and issues effectively to management and stakeholders across theLogistics division.Utilized project management skills to engage project resources

Bentonville, Arkansas, United States

Managed the execution of the Global Logistics Systems (GLS) application rollout andinfrastructure setup in the international distribution centers.Refined GLS application rollout checklist and documentation to standardize the rolloutprocess for the vendors.Worked with the application team to ensure the GLS application included the correctenhancements and bug fixes for the international distribution centers.Coordinated multiple application pilots with the GLS distribution center leads and the GLSdevelopment team to ensure the application was free of critical defects before we were livein other DCs.Managed the implementation of infrastructure system installs for 26 distribution centers andrefined the infrastructure resource engagement process for the GLS project.Managed voice application and voice console installation in 5 international markets.Mentored new team members on the application rollout process to ensure consistent resultsduring the rollout process.

Bentonville, Arkansas, United States

Managed the distribution center Global Logistics System application rollout to US andInternational distribution centers.Worked with the Project Manager to schedule distribution center rollouts. During this time,we installed the GLS application in 50 distribution centers.Developed a GLS application rollout checklist and identified risk for specific sites toimprove the application rollout process.

Bentonville, Arkansas, United States

Participated in application development projects that supported the Real Estate division.Worked with the development team to test and enhance the Clarity application that theStore Planning team used to manage Real Estate projects.Utilized Java to make enhancements to an internal repository where the Store Planningteam uploaded store plans.Documented Clarity application changes and assisted with Java code reviews.Supported the Information Systems Division by monitoring alerts, working problem tickets,and identifying root causes while on-call.

Bachelor Of Arts - Ba, Graphic Design

Bachelor Of Science (Bs), Computer Engineering Technology