Lynn Rivera Email & Phone Number

Chicago, Illinois, United States

Remote

Provided timely and accurate unemployment benefits, information and referrals to appropriate resources, assistance and problem resolution to claimants attempting to file Unemployment Insurance claims. Relied upon to process initial claims, add-claims, re-open claims, and supply input for monetary re-determinations for UI claims, and assisted in resolving issues which may affect timely and accurate payments. Demonstrated strong customer service skills, greeting customers by telephone, determining their needs and assisting with claim issues, answering questions and reopening claims. By providing this type of support to the division I ensured the accuracy, efficiency, fairness and accessibility of UI Benefits for all customers.

Remote

Through compassion and patience provided WorkSource customers with information about the full range of agency services and programs and directed them to the appropriate internal or external resources and support services. Assisted and facilitated orientations and career services assessments and meeting one on one with job seekers to assess customers work readiness and employability. In my role as a WorkSource Employment Specialists my goal was to engage our job seekers by offering access to the full array of services available through the WorkSource system. These services increase job seekers skills and ability to find gainful employment into high-quality jobs and careers.Key Accomplishments:Provided WIOA/BFET/DVOP/UI program case managers with quality and timely referrals and accurate ETO database system documentation while supporting customers through referral process which enhanced and streamlined level of program services to the customer both externally/internally.Created and implemented Dislocated Worker Program Master Tracking Spreadsheet by effectively extrapolating data analysis to identify opportunities and measure improvement by evaluation observation, experience, reflection and logic, resulting in developing a transparent and accurate tracking tool to measure program participant outcomes and accurate budget reporting within the fiscal funded period.

Los Lunas, New Mexico, United States

Inspired by big challenges with a passion to helping others succeed through shared learning and teamwork.Built and maintained relationships with members of the community, key individuals, and other organizations. Served as a key point of contact for neighboring businesses, institutions, and communities through focused collaboration and being the principal ambassador for the organization, with responsibilities for delivering the company’s vision within the local community.Acted as a mentor to junior community relations staff to assist their professional development and ensure they are aligned with strategic initiatives.Organized community outreach programs and coordinated special events that promoted products, services, or ideas of the company. Responsible for draft and distribute various communications that promoted the company, as well as individuals or groups within the company.Attended relevant events and activities to represent the company and build strong relationships with key community members. Responded to inquiries from community members and other interested parties – when needed, recruit a knowledgeable spokesperson or information source to assist. Cultivated cross-functional relationships within the company and promoted, planned, coordinated, and execute public press conferences, working with third party PR agencies when necessary. Assisted, supported and co-managed social media content plans to enhance the online profile of the company.Key Accomplishments:• Increased corporate visibility and stature through creation and implementation of innovative marketing campaigns.• Enhanced business operations and capacity of staff through adept hiring, training, mentor ships and evaluation of all new employees. • Demonstrated insightful leadership and enhanced clarity of mission through recreation of successful business with three onsite retail divisions.

Albuquerque, New Mexico Area

To serve as a Court Appointed Special Advocate / Guardian ad litem (CASA / GAL) working independently to investigate and monitor cases of juvenile abuse, neglect and/or dependence in the Valencia County 13th Judicial District Court.Responsible for Identifying and advocating for the best interest of the child, by seeking cooperative solutions and acting as a facilitator among parties. Appeared at all hearings to advocate for the child’s best interests and provide testimony when necessary.Responsible for regular and sufficient in-person contact with the child to ensure in-depth knowledge of the case and make fact-based recommendations to the court. Made recommendations for specific appropriate services for the child and, when appropriate, the child’s family.Determined if a permanent plan has been created for a child by monitoring implementation of service plans and court orders assuring that court ordered services are facilitated in a timely manner and that review hearings are held in accordance with the law. Informed the court promptly of important developments in the case through appropriate means as determined by court rules or statute. Advocated for the child’s best interests in the community by interfacing with mental health, educational and other community systems to assure that the child’s needs in these areas are met.Participated in all scheduled case conferences with supervisory staff and in all in-service trainingMaintained complete records about the case, including appointments, interviews and information gathered about the child and the child’s life circumstances. Remained involved in the case until the Court’s jurisdiction is terminated.

Los Lunas, New Mexico, United States

Assisted with empowerment and to enhance the economic success of individuals, businesses and communities by improving opportunities for prosperity and independence. Provided direct support to onsite team of employment specialist in the areas of job development, training, testing and counseling services by utilizing a case management model to enable individuals who are economically disadvantaged, dislocated, or have multiple employment barriers to find gainful and appropriate work.Key Accomplishments:Reorganized administrative procedures, shortening process time by 30%.Designed and implemented new strategies which contributed to client referrals and placement.

Castle Valley, Ut

In my role as Director of Culinary and Commercial Operations, I was responsible for all aspects of the core food ministry and culinary program development at Daystar Academy. This includes ensuring that all meals are prepared in accordance with nutrition standards, that food is taken in, stored and prepared in accordance with industry standards for safety, and that respect for the dignity and humanity of our student and staff population is integrated into all aspects of kitchen operations.As the Commercial Operations Manager, I developed and maintained strong relationships with key personnel, including Utah Department of Nutrition and Health Coordinator, Finance Coordinator, Office Volunteer, Facilities Manager and all other key staff/donors and volunteers who support Daystar Academy operations. Responsible for implementation and development of Inventory Management Process, resulted in securing contract with a leading food provider to ensure product freshness and onsite delivery. Established and cultivated relationship with a private donor which led to donor contributing over $20,00 in funds to purchase much needed culinary equipment.Ensured food safety, efficient use of financial resources and appropriate communication of time-sensitive issues that are part of routine inventory management. Known for design and implementation of food handling and storage practices consistent with SafeServ and with best practices. Trained all appropriate staff and volunteers in compliance with food safety practices. Responsible for documenting guidelines and procedures and publish as appropriate. Provided educated input into Daystar Academy annual kitchen and food budget. Maintained appropriate records to support budget development. Forecasted financial information for the food budget and any other substantial budget lines on a monthly basis. Manage actual spending vs budget, reporting monthly and working closely with Financial Coordinator.

Greater Minneapolis-St. Paul Area

Contributed to the presentation and value of community products and services for residents, family, team members and targeted referral sources by establishing turnkey relationships and accurate reporting with initial assessment and referral processesResponsible for developing and implementing a marketing and sales program to ensure maximum occupancy and revenue levels are achieved for the community. Recognized as a key member of the community’s management team, leading by example and adhering to company policy and procedures and upholding the company’s mission, philosophy and valuesAccountable for in-house marketing and sales training by keeping abreast of key competitors’ strengths, weaknesses, pricing and recommendation of establishing communities first Music and Memory program for residents with Alzheimer'sInitiated and hosted company’s first ongoing network breakfast meeting for local businesses and professional associations, increased community awareness and generated an average of ten referrals per weekCoordinated and sustained all aspects of internal and external communications, including, news media relations, a diverse array of print/electronic publications, web site, and social media initiatives.Known for extensive event planning by promoting/marketing and hosting 15 continuing education classes, a 50% increase from the previous yearEnsured appropriate follow-up activities so all inquiries are identified, scheduled, completed and documented, by utilizing the Leads Management Software system on a daily basis to capture key data as appropriateWorked in partnership with the Community staff to insure all aspects of sales process (inquiry, tour, follow-up and closing the sale) are handled professionally and expertlyDeveloped and maintain database of diverse range of community resources, increased response time to client by 25%

Greater Minneapolis-St. Paul Area

Assisting the company maintain, develop and implement effective sales/marketingadministration tasks to match the company’s aims and objectives.Contribute to the development of the company sales and marketing administration activities, provided daily confidential administrative support to the Vice President, as well as the Directors and Managers of Sales and MarketingConsolidate and analyze data for sales and marketing programs; create tracking system to report on projections, goals, and result. Analyze Sales and Marketing reports and follow-upsProactively developed client prospects via the company’s database and through othermarketing activities. Maintain the company’s database ensuring integrity of information. Responsible for social networking marketing reports. Performed sales, marketing, and account management activities. Increased service volumes and revenue through direct support and sales activitiesResponsible for the support, coordination and delivery of marketing/sales activities, and events. Established and maintained turnkey relationships with stakeholders and strategic accounts Recognized for cross discipline talents in needs for analysis and problem resolution in fast paced environments, decreased project deadlines an average of 5 days before due dateBuilt and maintained healthy relationships, while interfacing positively with people of diverse backgrounds, resulting in streamlining the intake process by 25%Utilized organizational and time management skills by creating and producing viable and accurate data reporting of customer relationship management, increasing support to internal systems by 20%

Greater Minneapolis-St. Paul Area

Dynamic management career marketing and selling catering /event products within a competitive business marketExpert in building top-producing sales organizations through strategic marketing, tactical sales, and key account managementInvolved at all levels with clients throughout stages of event planning process which includes: sales and promotion, client discovery, planning, all event documentation and coordination to ensure successfully executed events Became top producer in event sales in less than 4 years, by exceeding yearly goals and generating over 800,000 in salesImplemented and managed company’s first internship program which enabled event managers to increase sales productionSuccessfully designed company’s emergency and safety off site picnic event procedures

Greater Minneapolis-St. Paul Area

Created all press releases for all chapter programs, announcements and special events, resulting in a 15% new member retentionMarket monthly programs using emails and social networking tools, increased member attendance by 10%Achieved the 2009 Spirit of Excellence and Espirit Awards~ awarded to one out of 49 international chapters that best exemplifies outstanding achievement in Membership Retention, Membership Growth and CommunicationsDistributed over 100 media hits for ILEA and or members on the local or international level. Published two members in the ILEA pages of Special Event Magazine Executed and updated a successful calendar for communications, recognized for team leadership in driving social media and creative content

Business Administration, Human Resources Management/Personnel Administration, General

Global Career Development Facilitator

A Career Development Facilitator is a person who works in any career development setting or who incorporates career development.