Led the rebuild of ngc cloud infra that powers ngc.nvidia.com- re-arch all ngc cloud infrastructure- vpc, tgw, eks, waf, sg are automated- re-arch all ngc cloud deployment- deploy from gitlab ci- support multi-region deployment.- re-arch nvcr infra

•Work with developers to identify and resolve more complicated problems•Document required bug-fixes, end-user feature improvements, and operations feature improvements•Analyze and clarify customer queries though troubleshooting and researching existing knowledgebase articles/known issue•Review cases for technical complexity and make recommendations to team members with regards escalation according to our groups Best Practice•Use and create knowledgebase articles in line with best practice based on new product information, sup-port incidents, and/or common or critical issues•Assisted clients in debugging and diagnosing complex issues in both test and production environments. •Documented all client support interactions using SalesForce case tracking system and responded to client issues via telephone, email and WebEx •Conducted customer training to promote best practices for usage of the product•Provided customer deployment status updates to sales team•Develop an understanding of our product to served as a technical resource internally and externally•Actively participate in team and departmental meetings by providing feedback on current day to day activity and recommendations for improvement •Act as customer advocate in the product development process•Act as second tier customer support, troubleshooting and providing solutions for the front line support

• Executed regression and systemic test cases• Performed cross-platform (MAC/Windows) functional, regression and new features acceptance testing• Conducted integration, regression, ad-hoc, and edge-case testing as part of rapid release cycles• Created, edited, reviewed, prioritized and deprecated test cases• Created and reviewed test plans based on product specifications and developer feedback• Identified, prioritized, and submitted bug reports and verified fixes using bug tracking system• Extensively involved in developing test documentation critical to on-boarding new testers and getting them up to speed quickly executing complex tests in diverse infrastructure settings• Mentored and trained new QA engineers and interns• Assumed ownership of new features by working with engineers to ensure that the feature is develop according to the specification• Worked closely with QA manager to monitor and ensure completion of testing activities according to established released milestones• Worked closely with support and engineering to reproduce and resolve tier-one customers issues• Evaluated and recommended process changes that increased the efficiency of test execution• Worked with product management and engineering to spec out guidelines for improving overall UI quality and consistency

• Prepares various reports and worksheets in Excel on weekly, monthly, and as needed basis. • Provides documents needed to internal and external auditors. • Performs reconciliation on age accounts and clean up as needed. • Issues letters of credit to vendors and checks documents for draft. • Directly interfaces with client and vendors for inquiries and information gathering. • Perform duties with high integrity and responsibility. • Run Oracle reports at month end for distribution of division financials.

• Produce weekly and monthly reports for management distribution, ensuring that accurate timely infor-mation is captured.• Analyze business enterprise financial performance and explain variances from planned results. • Maintaining an internal database and linking additional suspect and accounts to support various govern-ment agencies in tracking customer with suspicious activity.• Analysis and interpreter customers’ accounts with unusual activity to determine if any suspicious activity was involve and escalate any SARs (suspicious activity report) to management• Reviewing SARs to make sure all information is accurate and up to date before reporting federal govern-ment agencies.

• Exercise a high degree of initiative, independence and integrity in performing assigned tasks.• Researched and resolved trades/shares transaction for a large number of accounts on behalf of institutional, insurance clients, and high net worth individuals.• Researched and provided financial and/or business related analyses as requested.• Compiled ad-hoc reports for management on a daily and weekly basis.• Creating and maintaining Excel spreadsheets and reports to track and balance monthly activity. • Demonstrating strong analytical and problem solving abilities. • Ability to clearly and firmly enforce department deadlines.

• Generate daily invoices and credit memos • Apply credit memos against open invoices in high volume• Deposit checks and post incoming cash into accounting system • Review customers’ accounts for accuracy; resolve discrepancies and answer customers’ inquiries • Prepare and maintenance accounts receivable files (in Excel) and records including collections, aging reports and bad debt reserve calculation • Communicate status of account problems on a regular basis • Assist with related special projects and tasks as required including accounts payable • Perform other duties as assigned by supervisor

• Providing an amazing, personalized shopping experience to each and every customer.• Developing complete solutions based on customers’ specific needs.• Collaborating with other team members to demonstrate the benefits of use Apple products. • You engage well with others and are passionate about providing an exemplary customer experience.• Translating technology terminology into layman’s terms.• Provide a new generation of Apple enthusiasts with our training and support services.

• Designing schematics and layouts of PCBs for analog and digital signals.• Maintaining a spreadsheet for Bill of Materials.• Work as part of a dynamic team collaborating closely with other engineers. • Assist in the preparation of technical materials and manuals for new products. • Maintained and upgraded hardware for laser x-ray machine.• Mentor and training summer students and assign duties and responsibilities.