Lukasz Zmyslony Email & Phone Number

Naas

Network administrationInstalling and configuring Microsoft operating systemsRepairing PC’s, internal hardware and software supportProviding technical support and guidance to customers by phone, email and remote access Testing Open Sky Data Systems applications

• Helix Health LTD, Tallaght, Dublin - is a leading provider of world-class primary healthcare software solutions, it’s cutting-edge technology helps professionals in all areas of the Healthcare sector deliver efficient.
• Implemented imaging process what reduced 70% of time to prepare the order
• Deployed images for PC’s, servers and EPOS systems (XP, 2003 Server) – including backup utilities, repairing PC’s, servers and laptops
• Prepared average 10 orders a day in an efficient and timely manner for pharmacies and doctors
• Set up all systems for resale including software in the correct configuration, including full testing before delivery
• Maintain regular contact wit clients to keep them updated and satisfied on the status of their repair

• Clearwire Ireland LTD, Dublin. Leading wireless internet provider with 130 employees and 20 in technicalSupport
• Provided first and second line technical support and guidance to Clearwire customers, predominantly by taking around 30 Helpdesk telephone calls and replying to the emails across a range of wireless networking products
• Ensured that all customers related issues are identified and logged;
• Channelled and responded to customer requests that have been escalated from sales team;
• Established, monitored and controlled small and medium LANs primarily on Win Xp, 2000, 2003 server and MAC system
• Worked closely with Engineers in Network Operation Centre while third level issues were escalated (advanced network configuration)

• Multinational business which offers a complete range of IT Services and Products across public and private sector
• Imaging, configured and tested approximately 10 Epos systems (PC’s with Windows XP and Servers with Windows 2003 Server) daily
• Prepared network Xerox printers,
• Involved in large scale project upgrading hardware, troubleshooting for over 50 for leading betting company