I collaborate with personnel to create budgets and develop business plans to adhering to Federal First Protection (FFP) guidelines for family homes to large commercial and industrial projects.• Improve business processes for each fire prevention projects by analyzing customer requirements and directing staff to achieve optimum results with the highest quality of service.• Work with project managers to develop programs by maintaining a timely and cost-effective service… Show more I collaborate with personnel to create budgets and develop business plans to adhering to Federal First Protection (FFP) guidelines for family homes to large commercial and industrial projects.• Improve business processes for each fire prevention projects by analyzing customer requirements and directing staff to achieve optimum results with the highest quality of service.• Work with project managers to develop programs by maintaining a timely and cost-effective service structure.• Ensure customer orders are processed according to specifications and quality standards by monitoring, and reporting on operating costs within functional areas. Show less

I was responsible for managing teams that were committed to serving and growing the customers base and products. • Drove and implemented strategies on customer experiences including customer care, product upgrades, and sales certifications. • Developed extensive strategic plans to define and implement short and long-term goals for assigned accounts• Conducted sales and marketing analysis to support the development of internal projects and to facilitate their… Show more I was responsible for managing teams that were committed to serving and growing the customers base and products. • Drove and implemented strategies on customer experiences including customer care, product upgrades, and sales certifications. • Developed extensive strategic plans to define and implement short and long-term goals for assigned accounts• Conducted sales and marketing analysis to support the development of internal projects and to facilitate their initiatives• Delivered executive level presentations and briefings on products and services to stakeholders, and provided leadership for internal and external partners which resulted in over 1.5 million in revenue• Communicated and coordinated with corporate leadership personnel supporting account management and operational oversight, and linked teams in multiple organizational meetings Show less

I was accountable for implementing organizational programs interfacing with the end users and vendors while managing the risks and issues and ensuring company quality standards. • Managed large enterprise strategic accounts including account management, portfolio growth, and customer affairs generating over $7 million incremental revenue• Managed high-performing teams across various disciplines including technical, financial, and business aspects• Oversaw on-boarding of new partner… Show more I was accountable for implementing organizational programs interfacing with the end users and vendors while managing the risks and issues and ensuring company quality standards. • Managed large enterprise strategic accounts including account management, portfolio growth, and customer affairs generating over $7 million incremental revenue• Managed high-performing teams across various disciplines including technical, financial, and business aspects• Oversaw on-boarding of new partner programs inclusive of sales, marketing, training, and integration achieving 100% quality scores• Managed sales, product marketing, and developmental projects internally to facilitate projects, initiatives and program improvements which increased sales and quality by 10% YOY Show less

I was leading development, implementation, and management of organizational programs globally, working with key stakeholders and field teams. • Hired, coached and developed partner and customer account teams delivering 100% customer satisfaction and 20% growth in revenue• Built and managed service relationships with current and new partners while improving support and quality satisfaction ratings from 82% to 96%• Led and developed 25 account managers who provided services to… Show more I was leading development, implementation, and management of organizational programs globally, working with key stakeholders and field teams. • Hired, coached and developed partner and customer account teams delivering 100% customer satisfaction and 20% growth in revenue• Built and managed service relationships with current and new partners while improving support and quality satisfaction ratings from 82% to 96%• Led and developed 25 account managers who provided services to more than 300 high-level business partners and over 5000 customer accounts, and achieved over 45% growth in annual revenue• Collaborated with wholesale managers, stakeholders and engineering teams on product implementations and new product launches, and analyzed, identified and presented risks and prospective solutions to the executive management Show less

I oversaw the teams to ensure smooth daily operation of the customer-focused processes for providing the best for the customer. • Hired employees, set performance management process goals, managed performance reviews, coached and took disciplinary action for employees while adhering to all human resources policies • Served as an intermediary between the customer and the company to resolve escalated issues and inquiries, and ensured smooth and efficient implementation of all departmental… Show more I oversaw the teams to ensure smooth daily operation of the customer-focused processes for providing the best for the customer. • Hired employees, set performance management process goals, managed performance reviews, coached and took disciplinary action for employees while adhering to all human resources policies • Served as an intermediary between the customer and the company to resolve escalated issues and inquiries, and ensured smooth and efficient implementation of all departmental processes • Supervised client relations teams when onboarding new client accounts while maintaining excellent customer service levels and conducted yearly performance reviews achieving company goals Show less