• Manages the execution of purchase request into purchase orders and verify they are complying to company policy.• Perform administrative tasks necessary to support the purchase request and contracting processes.• Monitors vendor compliance and acknowledgement of P.O. receipt and provide delivery commitment.• Communicate with internal stakeholders, information technology, legal, purchasing, and suppliers on Purchase Orders.• Assist in vendor evaluations and audits, as requested.• Ensures accurate and efficient procurement processes and supply chain management which maximizes service and minimizes costs.• Maintain and foster Vendor relationships and be the day-to-day point of contact and resolve any issues that may arise.• Formalize agreements according to company policy.• Identifies and realizes opportunities for cost reduction.• Facilitate the IT hardware asset management processes, including fixed asset tracking throughout the asset lifecycle, supplier management, contract negotiation, purchase order management, and invoicing.• Manage various hardware contracts building a network of suppliers to meet global needs.• Responsible for forecasting hardware requirements based on headcount, global hiring forecast, and asset lifecycle.• Maintain a comprehensive inventory of hardware assets, utilizing a hardware asset management system, covering the entire asset lifecycle.• Provide subject matter expertise and guidance on the procurement processes for hardware contracting and orders.• Proactively monitor contracts, orders and identify and communicate potential risks.• Collaborated in an all-virtual work environment using remote collaboration tools such as Microsoft Teams, Cisco WebEx, Zoom, and Slack

Performed network user administration functions necessary to add, change, disable, and delete user accounts within designated systems.Responsible for all Office 365 administrative functions including creating rooms, resources, shared mailboxes and distribution groups.Maintained Active Directory objects affecting applications, end user and workstations accounts.Maintained Standard Operating Procedures and work instructions for all of the user administration processes.Maintained accurate records of hardware and software assets owned or leased by Upsher-Smith including the master IT listing of assets. Is responsible for negotiating with vendors on all purchasing of IT equipment including laptops, desktops, tablets, and Smartphone.Configure and install security updates monthly to all USL machines, and servers. Installs end user applications that are not part of the base workstation image. Tests for conflicts and documents installations procedure. Identifies if automated deployment procedure is warranted. Maintained PowerShell scripts and automated processes for user adds, changes, and deletions in Microsoft Office 365. WebEx administrator.iPass administrator. Configured, installed and maintained dedicated Virtual Machines in the VMWare environment. AT&T and Verizon administrator.inTune administrator. Provide 2nd level support for Upsher-Smith helpdesk when issues arise when others unable to resolve.Coordinated large projects for upgrading hardware (desktop, laptop, iPhone, iPad) to entire company.Assisted with migration from Airwatch to Microsoft inTune for all mobile device users.

• Project Manager on opening new clinic for the practice, including coordinating installation of fiber cable, and Ethernet cable installation. Coordinated of ordering and installing personal computers, printers and monitors. • Responsible for providing back up solutions according to industry standards when data was deleted.• Provided basic network configuration and troubleshooting to all sites.• Responsible for weekly data tape rotation at off site location. • Maintained all on site computer equipment including personal computers, servers, terminal, and printers.• Responsible for network user administration for all new employees and contractors included in adding, removing network access through active directory.• Responsible for maintaining accurate records of all new hardware and software assets.• Responsible for ordering hardware for new employees.• Performed software upgrades to Minnesota Oncology’s Phone systems.• Completed rollout of Microsoft Office 2010 to over 700 end users.• Completed rollout of Microsoft Windows 7 to over 700 end users.• Provided support for iPhone, iPad and Android devices.• Worked closely with the US Oncology corporate Information Technology groups on setting and enforcing standards, implementing and upgrading hardware and software, and monitoring/troubleshooting production equipment.

• Provided second and third level technology support on Blackberry and Smart phone devices to over 10,000 people in the 3M organizations.• Extensive knowledge in supporting corporate iPads. Provided hardware and software support for all corporate iPads. Created and maintained all iPad documentation for the service desk.• Responsible for troubleshooting 2nd and 3rd level tickets for Good for Enterprise application. • Responsible for training the IT Help desk in the Good for Enterprise application.• When it was necessary contacted Good technology for feature enhancements.• Experience in administrating and maintaining the Good Mobile Messaging and Blackberry Enterprise Servers. • Created and maintained all Blackberry, Good for Enterprise internal documentation for the IT service desk for them to resolve first level calls to the Help desk.• Participated in an On-Call rotation.

• Provided first level technology support for hardware and software for over 55,000 people in UnitedHealth Group.• Logged all tickets and troubleshooting in HPSD tracking software.• Used knowledge base and problem solving skills to help resolve client’s technology problems.• Resolved connection issues with Cisco VPN and RSA tokens.• Knowledge in handling Blackberry Enterprise software issues.

• Responsible for providing first level information technology support for hardware, software and technical questions throughout all areas of the corporation.• Expertise applying knowledge base and using problem-solving skills.• Logged in all incidents and troubleshooting in Remedy and HPSD tracking software. • Recipient of two Golden Quality Awards for excellent customer service skills.Store support:• Provided hardware support; point of sale registers (NCR and IBM) thermal printers, laser printers (Lexmark and HP), store workstations (Dell), wireless PDA scanners, registry kiosks and touch screen monitors.• Provided software support; image reloads on point of sale registers, password resets for Active Directory, point of sale and mainframe applications, Outlook (2003 and 2007) and Outlook web access. • Provided support for Target proprietary applications, i.e., gift registry, hiring kiosk software, asset protection software.Corporate support:• Provided hardware support; desktop workstations (Dell PC’s), printers (Lexmark and HP).• Provided software support; Microsoft operating systems, MS Office applications (2003/2007) including Outlook and password resets for Active Directory and mainframe applications.Distribution center support:• Provided support for hardware; desktop workstations (Dell), printers (Lexmark and HP).• Provided support for software; Microsoft operating systems, MS Office, Target proprietary distribution workflow applications and password support.