M B Email & Phone Number

Identified appropriate community resources and provided information to guardians.Reviewed guardian conversations and responded appropriately.Created and reviewed Knowledge Bases for each client.Engaged with schools and guardians to assist their students academic success.Used decisions making to report necessary escalations to proper channels

Provided secretarial and office management support while building cooperative working relationships.Developed administrative processes to achieve organizational objectives and improve office efficiency.Maintained accurate department and customer records.Composed correspondence, reports and meeting notes.Utilized editing programs to proofread content for typo-free emails, memos and documentation.Created spreadsheets in Microsoft Excel for record-keeping and reporting.Managed client accounts utilizing Quickbooks.Created and maintained client's banking records.

Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.Explained eligibility details and affordability options to patients with kindness and respect.Granted, modified, denied, or terminated assistance based on key information and eligibility determination.Answered questions and responded to inquiries to deliver high level of service to patients.Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.Reviewed claims and provided appropriate assistance and explanation of claims.

Set up appointments for physician visits and procedures using calendar software.Checked patients in and out for appointments and collected co-payments.Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.Called patients to confirm scheduled appointments and obtain additional details.Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.Answered multi-line phone system and directed callers to requested personnel and departments.Entered insurance, demographics and health history into patient database.Retrieved faxes and uploaded documents to patient charts to assist clinical staff.Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.Took messages from patients and promptly relayed to appropriate staff.Protected patients by observing strict HIPAA guidelines.Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.Processed patient payments and scanned identification and insurance cards.Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.Informed patients of financial responsibilities prior to rendering services.Trained new staff on office procedures, insurance processes and medical terminology.Conducted patient intake interviews to collect medical information and insurance details.