Mark Berman Email and Phone Number

Business Analyst in Service & Logistics IT Specializing in Reverse Logistics Solutions- Led the development of an integration solution for a third-party greenhouse gas calculation tool, coordinating cross-functional teams and systems to enable comprehensive emissions calculations for all logistics moves across various travel modes.- Executed trade management upgrade test cases using Postman and SQL, enhancing screening and compliance activities.- Compiled and prepared a… Show more Business Analyst in Service & Logistics IT Specializing in Reverse Logistics Solutions- Led the development of an integration solution for a third-party greenhouse gas calculation tool, coordinating cross-functional teams and systems to enable comprehensive emissions calculations for all logistics moves across various travel modes.- Executed trade management upgrade test cases using Postman and SQL, enhancing screening and compliance activities.- Compiled and prepared a complete reverse logistics learning document, streamlining onboarding by consolidating all available documentation into a full-stack walkthrough.- Mentored college interns and local high school students during their tenure at Cisco, fostering leadership skills and boosting their confidence in producing quality work.- Served as Scrum Leader for the Product Returns Team, effectively overseeing the completion of work. Show less

• Oversaw and drove development of a novel control tower to streamline order issue remediation, resulting in reduced order hold time to improve customer satisfaction and processing efficiency• Managed and developed detailed project management plans through agile/scrum methodologies, working with stakeholders and engineering teams to gather requirements, design solutions, and create timelines to meet deliverables• Prepared new feature implementation for control tower’s March release to… Show more • Oversaw and drove development of a novel control tower to streamline order issue remediation, resulting in reduced order hold time to improve customer satisfaction and processing efficiency• Managed and developed detailed project management plans through agile/scrum methodologies, working with stakeholders and engineering teams to gather requirements, design solutions, and create timelines to meet deliverables• Prepared new feature implementation for control tower’s March release to expand control tower from solely orders to purchase orders, inventory, payments, shipments, B2B Events• Cross-referenced, crafted, and certified Tableau code for score calculation in Cisco’s Environmental Evaluation Tool, resulting in preparation for internal release to stakeholders for implementation in 2025• Developed a mockup for an interactive platform in the Planning Department that facilitates market accuracy through public input• Directed, storyboarded, and edited a video that highlighted misconceptions from remote interns about office life Show less

Project Manager for an IT supplier dashboard for the CIO of Cisco* Used Notion to manage the IT Scrum team* Mocked up the UI for the Tableau dashboard, including data hierarchy, charts, and various viewsProject Manager for an IT Data wipe process for devices* Worked with business stakeholders to gather requirements* Used Vizio to map out the process flow* Used scenario planning to map out the potential workflows needed for engineers in their code logicAnalyst… Show more Project Manager for an IT supplier dashboard for the CIO of Cisco* Used Notion to manage the IT Scrum team* Mocked up the UI for the Tableau dashboard, including data hierarchy, charts, and various viewsProject Manager for an IT Data wipe process for devices* Worked with business stakeholders to gather requirements* Used Vizio to map out the process flow* Used scenario planning to map out the potential workflows needed for engineers in their code logicAnalyst for IT Supply Chain issue management system* Created mockups in Adobe XD for an issue management system for supply chain w/ improved user experience* Worked with stakeholders to understand their functional requirements* Broke down high-level requirements into small user stories and an implementation planDirector for Supply Chain Intern Experience Video*Directed, story boarded, and edited a video highlighting the experience of interns in remote work *Featured in the CIO newsletter in August Show less