Muhammad Ibraheem Email & Phone Number

Peterborough, England, United Kingdom

• Provide technical support for systems and devices ensuring customer satisfaction.• Log incidents in the ticket system with severity/priority levels, keep hardware records updated, and provide support.• Handling to create/delete/Modify User accounts in AD.• Working in windows 10, active directory, and MS office products.• Troubleshooting end-user issues related to hardware & software.• Building, upgrading, and replacing computer hardware as required.• Worked on various sites around the UK

Lahore, Punjab, Pakistan

● Deployment, configuration, and maintenance of network infrastructure including all LAN and WAN links.● Expert in the configuration of Wi-Fi and Security devices.● Voice (VOIP) service Cisco IP telephony and optical fiber deployment.● Developed and implement standard operating procedures.● Mentor and Trained the new technical resources for the advanced level of expertise.● Supporting other team members for onsite as well as remote services.● Manage approx. 500 Computers LAN / Wireless LAN Networks● Administration and configuration of network devices Cisco Routers 7200 & 2800 series and Cisco Switches 3750, 4500, 6500, 3560 and 2950 series● Troubleshooting of network issues, routing and switching of different site issues. Carry out the full installation of cisco routers, protocols, and cabling for routers, switches and new workstations● Network monitoring by using monitor software Solar Wind to ensure network availability to all sites and perform necessary maintenance to support network availability● Work on different protocols like OSPF, BGP, EIGRP, VTP in the network● Network support and assists in the development and maintenance of network communications uses knowledge of LAN/WAN systems to help design and install internal and external networks using Cisco routers, switches, Ethernet● Configure Cisco IP Phone 7821 and 8845 using CUCM GUI.● Replace Dell R520 PowerEdge VM Server (ESXI-5.5) Rack Mount with Dell EMC 740 PowerEdge Rack Mount VM Server (ESXI-6.7U2).● Configure Wireless network using two different Vander. o Cisco WLC and Cisco APs 2800, 1100, 1600 ad 37 series.o Unifi Controller for managing ubiquity INWall AP, INLARGE AP,o Also connected different site with Radio link using Unifi Dish to Dish (PTP) and Sector to Dish (PTM)

Lahore, Punjab, Pakistan

● Diagnose hardware and software problems, and replace defective components.● Perform data backups and disaster recovery operations.● Install and support LANs, WANs, network segments, Internet, and intranet systems.● Configurations of Exchange 2010 and 2013● Daily backup of Exchange server (PST Backup) and File server.● Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.● Plan, coordinate, and implement network security measures in order to protect data, software, and hardware.● Maintain the integrity of the network, server deployment, and security.● Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations.● Maintain network servers such as file servers, exchange server, DC server etc.● Extensive troubleshooting and support to all types of issues relating to client’s connectivity, application support exchange emails, operating system, user profile support and viruses’ issues.● Install, upgrade and configure network printing, rights, security, and software on file servers● Evaluate, prioritize and resolve in a timely manner all incoming telephone, voicemail, email and in-person requests for assistance from colleagues experiencing issues with hardware, software, networking, and other computer-related technologies.● Coordinate with vendors on equipment configuration and resolution of problems, Documents and log specific hardware, software, and user errors and resolutions.● Monitor network performance and general network troubleshooting. Install/updates client and server software packages. Manage assets of company IT hardware & Software. ● Provide technical support to clients as needed which may require. Network Printer & Standalone Printer Installation and configuration.● Deployed IP cameras and managed lab equipment and facilities.

Master In Information And Communication Technology (Ict)

Bachelor Of Science (B.Sc.), Computer Science