Jason May Email & Phone Number

Springdale, Ar, Us

Northwest Arkansas, United States

Cyclotron utilizes best practices for all security project types whether they be Purview information protection, end-point management or Zero Trust architecture initiatives. Specialties: Security Strategy, Purview information protection, Data Loss Prevention, End-point management, Zero Trust Architecture, Sentinel deployment, Data Protection, Data classification and management

Fayetteville, Arkansas, United States

Remote

Technical Advisor for Microsoft's Premier Support Program, which offers complete, end-to-end managed support across the full Microsoft platform for enterprise customers. I have experience managing and troubleshooting Azure AD, SharePoint, Teams, Exchange, and Defender/Security & Compliance via PowerShell and their respective portals. I advise a team of 15 on complex issues, as well as work directly with product group engineers to manage escalations and provide resolutions in a timely and efficient manner. I have excellent coaching and guidance ability, as well as an in depth knowledge of the entire Office 365 and Azure environment.

Troubleshooting advanced issues withing the Office 365 environment, collecting and debugging client logs, performing network traces to pinpoint specific interactions within Office 365 clients, and making changes via PowerShell or the services respective portal.Create and track IcMs and Bug reports to communicate with Microsoft product group engineers. This includes following and maintaining procedure for specific incident types.Act as an interface with an account management team and the Microsoft engineers to effectively communicate, track, and solve complex issues across Sharepoint, Exchange, and MS Teams

Remote

Creation and setup of Office 365 tenants including users, groups, payment methods, licensing, domains and policies.Break/fix troubleshooting general issues within the entire Office 365 suite including Exchange, SharePoint, OneDrive, Teams, and Office 365 desktop applications.Log and manage customer information while maintaining compliance and customer privacy.Interact with ticketing service and platform to provide detailed resolution notes for future inquiry and verify customer satisfaction