Managed over 50 key accounts for U.S. employee insurance plans and led full-scale projects involving insurance plans, ID cards, and systems. Coordinated with internal teams for project planning and implementation, while expanding networking with healthcare providers and resolving payment issues through mediation. Generated metrics-based reports, organized team meetings, ensured timely delivery, and developed training programs to support team development and best practices.

Built relationships and served as the main contact for high-profile facilities and physician groups. Collaborated with various departments to resolve provider claim issues, led Market Joint Operations Committees (JOCs), and identified system enhancement opportunities through root cause analysis. Analyzed provider data reports to prevent errors, addressed contract interpretation load issues, and proposed contract language changes to reduce payment errors. Educated providers on portal services, billing practices, and policies. Completed Market initiative projects, generated reports for market and contracting analysis.

Oversaw end-to-end claims processes to ensure compliance with federal, state, and local regulations. Conducted audits to identify and implement process improvements. Resolved escalated claims and collaborated with Legal, Operations, and Customer Service teams to address claims-related issues. Trained staff on best practices and new procedures to enhance team performance.

Developed the landscape design, layouts, and detailed construction documents for a new 14,000-square-foot office building project. Collaborated with building consultants and construction, maintenance, electrical, and plumbing teams to ensure proper installation of building products.

Led drafting efforts on medium to large-sized projects. Managed eight AutoCAD stations, prepared final product designs, reviewed client specifications, and organized design arrangements. Developed and implemented companywide drafting standards for layouts and detailed documents, reducing manufacturing errors by 65%. Supervised two drafters and collaborated with project engineers, drafters, and vendors to resolve design issues for assigned accounts.

Developed architectural design layouts and detailed construction documents. Co-created a scaled model for the renovation of a shopping mall food court. Conducted field surveys of existing structures and assisted the Architectural Designer with presentations.