Michelle Lawrence Email & Phone Number

Battle Ground, WA, US

- Lead Workday P&O reporting services including writing and auditing reports, prioritizing ServiceNow cases and Agile sprint commitments, managing AMS vendor escalations, and optimizing overall program delivery- Partner across functional area and business unit teams on data quality projects to drive continuous improvement and ongoing stability of Workday.

- Provided tier 1 and 2 support for Workday HCM, AppLearn ADOPT, and related P&O systems platforms’ issues and enhancements; drove continuous improvement and ongoing stability- Managed enterprise integration builder (EIB) design and extract, transfer, load (ETL) processes for mass data transactions in Workday on behalf of all affiliate business units.

- Developed and curated new processes and procedures for team and field; analyzed for efficiencies and coordinated enhancements- Assisted system admins and line managers with HCM core errors; liaisoned to Systems and ERP teams- Tested systems and integrations, analyzing impact to downstream modules; coordinated quarterly patch testing for all P&O teams.

- Managed high volume of new hire onboarding and TAN employment processes for 4K+ associates- Provided system support and process coaching for field, leadership, and partner teams- Researched, tested, and troubleshot system performance, integrations, and access issues- Ensured integrity, quality, and confidentiality of all associate data in Oracle Cloud.

- Built custom destination proposals and microsites on behalf of the Business Development team- Grew and managed the organization’s Simpleview CRM database as the sole administrator- Developed and compiled monthly, quarterly, annual, and ad hoc reports for Leadership and Board- Curated Destination Services content for meeting planner clients and.

- Supported BD team's sales efforts, including data entry, sales reporting, and file management- Coordinated team travel and special projects for client visits, sales calls, and industry events - Researched and qualified prospective business within external database networks- Assisted meeting planners with non-room night meeting requests, business.

- Tutored college students one-on-one and in small groups in all Writing and remedial Math- Provided instructional resources and directed visitors to appropriate campus agencies- Established rapport with students to impart tools and build a foundation for college success- Mitigated conflict in grade disputes, learning style differences, and other student.

- Co-managed constituent phone, email, and mail correspondence for three offices- Researched law, policy, and community resources pertaining to bills and casework- Met with constituents, lobbyists, and stakeholders on behalf of Representatives- Supported the vested interests of 3 assigned offices with disparate policy stances

Bachelor Of Arts (B.A.), Public Affairs, Gpa 4.0

Professional Writing Certificate, Gpa 4.0

Associate Of Arts - Aa, Gpa 3.9