Robert Peterson Email & Phone Number

Provide leadership and direction for 15 technical System Engineers that support approximately 2000 pc’s and data center system diverse infrastructure environments across four locations. I excel in project management and have a successful track record of meeting project deliverables on time and within budget. Being extremely organized and detailed oriented I look for creative solutions that drive total costs down while meeting or exceeding service goals and expectations. I have strong… Show more Provide leadership and direction for 15 technical System Engineers that support approximately 2000 pc’s and data center system diverse infrastructure environments across four locations. I excel in project management and have a successful track record of meeting project deliverables on time and within budget. Being extremely organized and detailed oriented I look for creative solutions that drive total costs down while meeting or exceeding service goals and expectations. I have strong customer service and operational support knowledge specifically geared towards back office offline systems. I possess the ability to think strategically, tactically and have solid business acumen. I have established well-developed problem solving and analytical skills, superior communication and interpersonal abilities. Proven experience in mentoring, coaching and performance management and quality assurance skills. Show less

Responsible for certification, integration and regression testing for assigned projects. This includes writing various test strategies, test plans, and test scenarios. I have taken an active role in validating functional requirements/specifications to ensure that they have a high level of integrity. I interface extensively with development and project teams to access testing needs, execute test plans, analyze and report on test results. I have suggested various solutions to development &… Show more Responsible for certification, integration and regression testing for assigned projects. This includes writing various test strategies, test plans, and test scenarios. I have taken an active role in validating functional requirements/specifications to ensure that they have a high level of integrity. I interface extensively with development and project teams to access testing needs, execute test plans, analyze and report on test results. I have suggested various solutions to development & management in order to meet project timetable of delivery. Show less

Responsible for developing and implementing QA measurements for all network distributed software applications. The QA process includes testing the application, service packs or software upgrades against a standard desktop image as well as other network distributed applications in both Win 95 and Win NT environments. I also perform QA measurements on all standard images for each type of PC environment and tracked all software problems within a self-developed Access database. I was also… Show more Responsible for developing and implementing QA measurements for all network distributed software applications. The QA process includes testing the application, service packs or software upgrades against a standard desktop image as well as other network distributed applications in both Win 95 and Win NT environments. I also perform QA measurements on all standard images for each type of PC environment and tracked all software problems within a self-developed Access database. I was also responsible for technical troubleshooting for all end user support systems and creation of technical documentation for the end user support team. As a Project Planning Analyst, I maintain the project budget and resource planning models as well as track all related issues within a centralized database. Show less

As a training coordinator, I developed the curriculum methodologies and created the ‘Train the Trainers’ program. I trained Help Desk support staff of Park Office system software, installation processes and troubleshooting for standalone and server/client environments. As manager of the Help Desk, I continued training field office personnel and provided resolution support through the Help Desk function. I developed statistical analysis tools for tracking the performance of the helpdesk. I… Show more As a training coordinator, I developed the curriculum methodologies and created the ‘Train the Trainers’ program. I trained Help Desk support staff of Park Office system software, installation processes and troubleshooting for standalone and server/client environments. As manager of the Help Desk, I continued training field office personnel and provided resolution support through the Help Desk function. I developed statistical analysis tools for tracking the performance of the helpdesk. I was also responsible for caseload management and maintenance on a daily basis, coordinating trouble case resolutions with management, support and development staff and vendors. I was assigned Project Manager of development of park maps & photo’s, Field Support and deployment of our in-house software. I was also responsible for beta testing new version releases of the Park-Office software. Show less

Ba, Computer Information Systems

Activities and Societies: Academic Excellence Award for the CIS program - Castleton State College (May 1996) Castleton Alumni Review.

As, Data Processing