Macie Smith Email & Phone Number

Reading, Ma, Us

San Francisco, Ca, Us

. Ensure customer resolutions 15% above average through professional technical support via chat, email, phone, or Zoom.. Utilize in-depth knowledge of our products to resolve customer questions quickly. Communicate with customers through in-house Customer Relationship Management (CRM) software. Maintaining a high level of professionalism and customer service when addressing the clients about their issues, questions and specific needs.. Utilized project management skills to create and maintain specified projects for client accounts through Salesforce and Jira.. Pull Technical Data and logs using different software platforms. (AWS). Maintain relationships and open lines of communication with colleagues to promote customer advocacy.. Test and replicate problems to determine the cause of the issue, and resolution for software deficiencies. Interacting with the client to understand their business operation and needs to offer an individualized solution and customer experiences.. Analyze customer data and segment customers based on factors like demographics, purchasing habits, and customer lifetime value. Use the results of this analysis to develop targeted marketing campaigns or improve customer retention strategies.. Used Oracle's BI tools to analyze data and gain insights into your organization's performance. . Use Oracle BI's data visualization tools to create charts and graphs that show trends in sales revenue, sales by product or region, and other key metrics.

Glen Allen, Va, Us

• Managed large data projects, including scheduling, data entry, and checking for accuracy • Corrected any data entry error to prevent later issues such as duplication or data degradation • Monitored database updates and verified for correctness • Kept optimal quality levels to prevent critical errors and support team performance targets • Developed code fixes and enhancements for inclusion in future code releases and patches • Assisted clients and internal staff through troubleshooting steps • Discussed project progress with customers, collected feedback on different stages and directly addressed concerns • Inspected equipment, assessed functionality and optimized controls • Adjusted software parameters to boost performance and incorporate new features • Compiled and defined customer specifications for creating well-organized project plans

Medical charting, Patient charting, weight loss management, injections, phlebotomy, Ultrasound orders, preforms x-rays and fluoroscopic x-rays, ABI tests, sending patient blood work, vital signs.

Copenhagen, Dk

Certificate, Qa Analyst/ Tester

Certificate, Medical/Clinical Assistant

Certified Ekg Tech, Phlebotomy Tech, Health/Health Care Administration/Management