Amanda Mackay Email & Phone Number

Ontario, Canada

• Enhance customer satisfaction by uncovering client's needs with open-ended questions to organize a personal travel experience.
• Demonstrates strong problem-solving skills by quickly addressing concerns of clients before, during, and/or after travel.
• Excellent attention to detail when writing invoices for clients with specifics about their travels including cancelation policies, travel tips and tricks, and requests noted on file.
• Engage in additional education of products and… Show more
• Engage in additional education of products and services through training offered by travel partners, BDM’s, ACTA, and IATA to continue to give clients the best possible experiences.
• Successfully adapted to the changes in the travel and tourism industry to bring clients home safely and quickly during the Covid-19 pandemic. Show less

Toronto, Canada Area

• Prioritized customers to consistently hit personal and store sales targets while being responsible to complete tasks.
• Assisted the store manager with loss prevention strategies to decrease shrink percentage.
• Supported the store manager by providing the junior staff with the proper training and coaching they needed to be successful in their role.

Toronto, Canada Area

• Worked with a team of managers to develop and execute a plan for the grand opening of the flagship location in Canada.
• Utilized previous management experiences to train staff immediately on the importance of loss prevention and understanding shrink to set the store up for success from the beginning.
• Reviewed resumes, conducted interviews, and hired staff for multiple locations.

Toronto, Canada Area

• Planned and executed store merchandise moves for various stores in the area that did not have the proper structural aesthetic to ensure consistency in the company image.
• Implemented strategies learned from previous experience to lower shrink percentage from 4% to 2% in the flagship location.
• Created weekly store schedules to meet the needs of the business based on the current trends, upcoming promotions, and local events.
• Dedicated specific training to employees that… Show more
• Dedicated specific training to employees that demonstrated potential and were eager to grow within the company to ensure successful succession. Show less

Diploma In Hospitality, Hotel Operations Management

Medical Terminology

Post-Graduate Certificate, Event Mangement

Diploma, Entertainment Administration