Mackenzie Gladney Email & Phone Number

East Lansing, Mi, Us

As the Partner Education Lead at BreakLine, I get to play a pivotal role in collaborating with some of the world’s best brands and fastest-growing companies as a strategic thought partner. This is an exciting opportunity to drive meaningful and enduring change by engineering customized partner-centric solutions that align with and expand the BreakLine suite of services. This deliberate and tactical enablement will directly influence our partners' ability to efficiently and effectively discover, recruit, and retain top performers at scale using the BreakLine Bar of excellence as the guide to evaluating and improving the impact of BreakLine education on Partner companies.

Remote

We are dedicated to educating and empowering high-potential veterans, women, and people of color so that they can successfully pivot into compelling careers in the tech industry while helping our partner companies diversify their workforce.As Senior Customer Success Manager, I am part of an outstanding team that is relentlessly focused on ensuring emerging, top-performing, and well-deserving leaders from underrepresented communities have access to critical roles at leading technology companies.

Lansing, Michigan, United States

Managed a book of business representing 355 clients and totaling over $11M ARR / $975k MRRPartnered with a portfolio of strategic customers understanding their needs and goals Identified the tactics, strategies, and best practices needed to achieve those needs and goalsDeveloped a solid working knowledge of web hosting, and LiquidWeb products and services such as cPanel, Akamai, Acronis Cyber Backups, Dedicated Hardware (ie Servers), and VMWareBuilt strong relationships with customers, across levels and functions with particular focus on C Level and VP level; ensured client goals and objectives were metTrusted partner for the customer on adoption and product functionality that best fits their needsForecasted renewals and identified and managed any risks associated with renewal and secured over $1M in ARR via contract over the last yearCollaborated with Sales Account Executives on expansion opportunitiesPartnered with Product Management to keep them informed of evolving customer needs and ensure customer’s understanding of product roadmaps; identified growth to increase ACR by 12% over 3 yearsWorked with Support to advocate for customers during escalations and ensure a smooth processCollaborated across teams to represent customer needs and engage a team-accountability approach to deliver for the customer

Lansing, Michigan, United States

Drove revenue increase within existing/assigned account base and new Web Inbound customersWorked with companies to provide comprehensive infrastructure solutions and adhere to customer-driven timelines as well as new/assigned clients to manage Liquid Web-driven campaigns that impact infrastructure or performanceDeveloped and nurtured close relationships with new and assigned customers in order to advocate on their behalf, ensuring client satisfaction was metWorked with Solution Architects to ensure the timely and successful delivery of servicesContributed to campaign and product discussions in order to make sure offerings were relevant to customers by communicating research and client feedbackClearly and thoroughly document all customer interactions

Lansing, Michigan, United States

Responsible for the vetting and qualification of Inbound Sales Leads and Opportunities

East Lansing, Michigan

Accountable for maintaining a high level of efficiency and productivityResponsible for cultivating new customers and sustaining customer relationships and engagementReliably contributed to the overall financial success of the event through encouraging strategies, supporting, and guiding team leadersResponsible for developing a workflow for digital outreach for Making Strides Against Breast Cancer WalkResponsible for running and troubleshooting the digital Adobe Connect classroom, for the national training of the Making Strides Walk

Okemos, Michigan

Google It Support Professional Certificate, Information Technology

Operating Systems and You: Becoming a Power User Achieved May 06 2018 The Bits and Bytes of Computer Networking Achieved Mar 18 2018.

Bachelor Of Arts (B.A.), Communication And Media Studies

Activities and Societies: Charles Drew ScholarsAs a student at Michigan State I studied, media and information technologies. I developed.