Vice President Of Customer Care And Qa
CurrentLead the Customer Care and Quality Assurance teams to continuously improve the reliability of our product and customer experience.
Apr 2024 - Present
AeroLeads people directory · profile
Mack Baczynski Email & Phone Number
Vice President of Customer Care and QA at Sharpen
at
Sharpen
1 work email found
@sharpencx.com
2 phones found area 260 and 855
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Vice President of Customer Care and QA at Sharpen
Location
Indianapolis, Indiana, United States
Company size
Who is Mack Baczynski? Overview
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Quick answer
Mack Baczynski is listed as Vice President of Customer Care and QA at Sharpen at Sharpen, a company with 89 employees, based in Indianapolis, Indiana, United States. AeroLeads shows a work email signal at sharpencx.com, phone signal with area code 260, 855, and a matched LinkedIn profile for Mack Baczynski.
Mack Baczynski previously worked as Vice President of Customer Care and QA at Sharpen and Vice President of Customer Care at Sharpen. Mack Baczynski holds Major/Minor, Sales & Promotion, Marketing from Ball State University.
Company email context
Email format at Sharpen
This section adds company-level context without repeating Mack Baczynski's masked contact details.
{first_initial}{last}@sharpencx.com
89% confidence
AeroLeads found 1 current-domain work email signal for Mack Baczynski. Compare company email patterns before reaching out.
Profile bio
About Mack Baczynski
Driven to work with and support innovative technologies that bring a real benefit to people. Never satisfied with the unknown or lackluster. Quality, efficiency and creativity are used to deliver the best experience for all.
Listed skills include Troubleshooting, Networking, Windows Server, Cloud Computing, and 21 others.
Current workplace
Mack Baczynski's current company
Company context helps verify the profile and gives searchers a useful next step.
Sharpen
13 roles
Mack Baczynski work experience
A career timeline built from the work history available for this profile.
Vice President Of Customer Care
CurrentLead and develop Customer Care and Development Support personnel, strategy, processes, and systems toward continuously improving levels of efficiency and effectiveness of all who use and support the Sharpen platform.
Aug 2021 - Present
Director Of Customer Care
Develop the strategy as well as oversee the operations and training of the customer care team.
Sep 2017 - Aug 2021
Enterprise Support Manager
Manage support team for strategic Private Cloud, Enterprise CaaS CIC, and Managed Services customers. Emphasis on the management of complex CIC environments which leverage the broad scope of the CIC platform.
Dec 2016 - Sep 2017
Enterprise Support Manager
Manage support team for strategic Private Cloud and Enterprise CaaS CIC customers. Emphasis on the management of complex CIC environments which leverage the broad scope of the CIC platform.
Oct 2014 - Dec 2016
Private Cloud Technical Team Lead
Technical lead and mentor for support engineers serving our strategic Private Cloud and Enterprise customers using CaaS platform.
Jun 2014 - Oct 2014
Caas Principal Engineer
Technical escalation point for Interactive Intelligence CaaS Support.
Oct 2013 - Jun 2014
Systems Engineer
Support and troubleshoot issues for Interaction Center telephony software. Particular responsibilities relating to our Server support team include troubleshooting server performance, diagnosing network outages, and providing support in any area regarding subsystem communication.
May 2011 - Oct 2013
Helpdesk Student Supervisor
Oversee Helpdesk employees during evening hours. Fulfill standard Helpdesk duties including;Solving technical problems for students and professors at the University both through telephone and face-to-face consultation. Provide solutions using troubleshooting expertise and proficient communication skills.
Aug 2010 - May 2011
Helpdesk Consultant
Assist those with questions about Ball State University relating to the services and technology provided
Aug 2007 - Aug 2010
Pc Troubleshooting Consultant (Techtime)
Assist Ball State students with their problems associated with their Windows PC or Apple Macintosh computer. Troubleshoot problems one-on-one with the client and solve problems in a timely manner. Provide a good learning environment while solving problems.
Jan 2008 - Dec 2009
Sales Account Executive
Wcrd 91.3Fm
Pursue new relationships with local businesses and market their products or services.
Aug 2010 - Dec 2010
Sales Account Executive
Wawk 95.5 Classic Hits The Hawk
Maintain and assist current accounts with their marketing needs. Obtain new clients and publicize the new 95.5 FM.
May 2010 - Aug 2010
Team & coworkers
Colleagues at Sharpen
Other employees you can reach at sharpencx.com. View company contacts for 89 employees →
ES
Eric Stone
Colleague at SharpenWest Lafayette, Indiana, United States, United States
View →
JM
Jacob Miller
Colleague at SharpenIndianapolis, Indiana, United States, United States
View →
MD
Maxwell Defilippis
Colleague at SharpenGreater Boston, United States
View →
JB
Joey Ballentine
Colleague at SharpenMilwaukee, Wisconsin, United States, United States
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JA
John Anderson
Colleague at SharpenIndianapolis, Indiana, United States, United States
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NR
Nolan Read
Colleague at SharpenIndianapolis, Indiana, United States, United States
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CL
Christopher Lien
Colleague at SharpenGreater Indianapolis, United States
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JA
Janis Abrhams
Colleague at SharpenDenver, Colorado, United States, United States
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EA
Eli Arthur
Colleague at SharpenPlainfield, Indiana, United States, United States
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AG
Aaron Goodwin
Colleague at SharpenEncinitas, California, United States, United States
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Eric Stone
Colleague at SharpenWest Lafayette, Indiana, United States, United States
View →
JM
Jacob Miller
Colleague at SharpenIndianapolis, Indiana, United States, United States
View →
MD
Maxwell Defilippis
Colleague at SharpenGreater Boston, United States
View →
JB
Joey Ballentine
Colleague at SharpenMilwaukee, Wisconsin, United States, United States
View →
JA
John Anderson
Colleague at SharpenIndianapolis, Indiana, United States, United States
View →
NR
Nolan Read
Colleague at SharpenIndianapolis, Indiana, United States, United States
View →
CL
Christopher Lien
Colleague at SharpenGreater Indianapolis, United States
View →
JA
Janis Abrhams
Colleague at SharpenDenver, Colorado, United States, United States
View →
EA
Eli Arthur
Colleague at SharpenPlainfield, Indiana, United States, United States
View →
AG
Aaron Goodwin
Colleague at SharpenEncinitas, California, United States, United States
View →
1 education record
Mack Baczynski education
FAQ
Frequently asked questions about Mack Baczynski
Quick answers generated from the profile data available on this page.
What company does Mack Baczynski work for?
Mack Baczynski works for Sharpen.
What is Mack Baczynski's role at Sharpen?
Mack Baczynski is listed as Vice President of Customer Care and QA at Sharpen at Sharpen.
What is Mack Baczynski's email address?
AeroLeads has found 1 work email signal at @sharpencx.com for Mack Baczynski at Sharpen.
What is Mack Baczynski's phone number?
AeroLeads has found 2 phone signal(s) with area code 260, 855 for Mack Baczynski at Sharpen.
Where is Mack Baczynski based?
Mack Baczynski is based in Indianapolis, Indiana, United States while working with Sharpen.
What companies has Mack Baczynski worked for?
Mack Baczynski has worked for Sharpen, Genesys, Interactive Intelligence, Ball State University, and Wcrd 91.3Fm.
Who are Mack Baczynski's colleagues at Sharpen?
Mack Baczynski's colleagues at Sharpen include Eric Stone, Jacob Miller, Maxwell Defilippis, Joey Ballentine, and John Anderson.
How can I contact Mack Baczynski?
You can use AeroLeads to view verified contact signals for Mack Baczynski at Sharpen, including work email, phone, and LinkedIn data when available.
What schools did Mack Baczynski attend?
Mack Baczynski holds Major/Minor, Sales & Promotion, Marketing from Ball State University.
What skills is Mack Baczynski known for?
Mack Baczynski is listed with skills including Troubleshooting, Networking, Windows Server, Cloud Computing, Computer Hardware, Windows, Servers, and Help Desk Support.
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