Mackenzie Bills Email & Phone Number

Melbourne, Fl, Us

United States

- Collaborate with higher-level clients to understand their business processes and requirements, and provide expertise on how to implement our software solutions to meet their needs- Mentor and train junior implementation consultants, and provide guidance and support as needed - Drive continuous improvement by identifying opportunities to improve processes, tools, and methodologies used in the implementation process- Configure our software solutions to meet client requirements, and coordinate data migration and integration tasks as needed

United States

- Project manage implementation processes that are often complex- Use tact and diplomacy to set proper timelines and expectations throughout the implementation process, including both verbal and written communication- Manage many client implementations simultaneously, and prioritize effectively to ensure on time Go Lives that meet all of the client’s specifications- Coordinate internally between the Sales, Data, and Product teams to provide customers with a single point of contact - Exercise attention to detail and technical proficiency to ensure proper migration of customer data from competitor platforms

- Develop a strong ongoing understanding of client’s business model, KPI's and the marketplace and factors affecting their desired results- Maintain effective internal communications to ensure that all relevant RPS team members are kept informed of client objectives and deliverables- Review and analyze client websites, brand assets and marketing efforts for areas that need to be improved, deleted, or revised- Show passion and genuine caring my clients, their business, and improving their revenue and profitability through marketing efforts

Melbourne, Florida Area

- Provided go-live training to clients with their new custom Wordpress websites - Created website training packet for off-boarding clients to reference post training - Managed website support tickets within Freshdesk - Communicated website development tickets with internal development team to solve client requests

Melbourne, Florida Area

- Engaged in business-to-business marketing calls to cultivate positive business relationships - Met and exceeded performance (SMART) goals set by upper management - Developed a personalized sales pitch to add-on auto protection products- Finished second in intern sales competition - Executed a group presentation with the goal to solve a given scenario to show information retention and execution

Gainesville, Florida Area

- Interviewed and trained incoming associates - Managed and planned bi-yearly holiday events which generated over $100,000 in sales- Facilitated daily sales goals ($3,000 - $5,000) in a high volume store - Controlled merchandise shipments and maintained inventory levels

Shands Hospital, Gainesville Fl

- Contributed to achieving a daily sales goal - Exhibited excellent customer service consistently to contribute to Lori's business model - Executed monthly personal goals to receive a promotion after one year

Melbourne, Florida Area

- Increased Instagram social media following - Produced press releases for campaign events - Retained relations with media outlets for future press coverage

Oaks Mall, Gainesville Fl

- Created weekly content for social media platforms to feature new promotions and products - Designed and produced promotional fliers - Organized and executed events to highlight seasonal merchandise - Recorded and updated weekly sales spreadsheets utilizing Microsoft Excel