I am a sophomore at the University of Tennessee, Knoxville in the Haslam College of Business where I am working towards a business degree in Business Analytics with a concentration in International Business. I have always been an activator–one to take control of any situation–and being strategic in the way I do so is a significant strength of mine. In my previous roles of coach and camp counselor, after witnessing a trend in employee confusion and a lack of organization, I created intentional schedules and detailed guidelines of activities for my coworkers to follow. Ultimately, by doing so, I created more seamless transitions and limited the time my bosses took to train employees through the use of my activity and skill guide. Relationship building and making others feel valued individually is another strength of mine. As a result of my intentional conversations with the children I worked with, the gym I worked for was able to reach full capacity and increase retention because parents were regularly calling to transfer their child into my classes. When I began having to waitlist customers I was then chosen to train new employees in leading by example as my bosses instructed new employees to simply watch the way I interact with others.I am interested in learning how to work and succeed more efficiently and effectively–whether that be through acting to appeal to social trends, understanding how to sell to different cultures, or by enforcing the importance of above and beyond customer service among employees. My experiences working as a lead coach, cashier in an environment which stressed and taught customer relations, and my time in Israel spreading the Word of God has prepared me with the knowledge to pursue a career in business and law. For example, while in Israel I witnessed a terrorist attack and in my observations and conversations with those who lived there I noticed the people there weren’t scared because this was normal to them. I realized that not everyone lives by the same fears and others have different opportunities, which means as a leader one must appeal and acknowledge the differences of employees and customers. Additionally, in working with children I found that some were neglected emotionally and I learned to provide a feeling of value and safety for these children, teaching me to be a voice for those who may not be able to stand up for themselves. My goal after college is to use the skills and knowledge I learn from my college education to attend law school.
Copper Creek Mercantile
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Cashier, Team MemberCopper Creek Mercantile Jun 2016 - Present-Interacted with customers by warmly and personally greeting them, offering advice on products, and assisting those who needed to locate specific merchandise, in order to provide an environment worthy of return visits-Managed product transactions through cash, payment cards, and coupons, to deliver seamless interactions that contributed to positive customer experiences that gained customer loyalty and trust-Resolved customer conflicts and answered customer questions, resulting in my continual advancement of customer service and verbal communication skills -Distributed 250+ units of inventory per day, through the ESL system, to maintain proper labeling, while also neatly stocking shelves and displays–all with a high degree of accuracy to eliminate sales interruptions
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Summer Camp CounselorSalvation Army Kroc Center Jun 2022 - Jun 2023-Built and maintained personal relationships with children and their families, taking intentional time to learn about each child individually, in order to create a comfortable and meaningful place where they would want to return -Intervened in disputes between children by calmly allowing each party to explain themselves, thus creating a safe space where everyone can appropriately interact with one another-Coordinated events, games, and crafts, while simultaneously watching what the children were doing, so that action could be taken at any moment if necessary-Generated evaluations of each child’s behavior and success, so that a thorough report could be effectively communicated to parents/guardians to prevent future obstacles-Created activities for youth on the spot when unanticipated complications arose, or time needed to be filled, with seamless transitions that maintained the children's attention and respect -
Childcare Worker, Front Desk AttendantClub4 Fitness Aug 2022 - Jan 2023Knoxville, Tennessee, United States-Multi-tasked by watching 10-20 children at a time, while resolving conflict, creating and assisting activities, welcoming customers, etc., in order to provide children with a space to be themselves and have fun-Picked up toys, disinfected and vacuumed throughout each shift to maintain an appealing space where parents could feel comfortable leaving their child-Enforced policies in order to maintain a safe and welcoming environment for the children-Communicated behavior positives and negatives to parents to reduce potential issues and increase satisfaction for both customer and child -
Gymnastics CoachAthletic Edge Gymnastics Jun 2020 - Jul 2022-Assumed sole leadership of classes with 10 children, ages 18-months to 15-years, which prompted my becoming the company’s “#1 most requested coach,” as a result of learning how to gain both respect and results as a leader-Teaching youth how to interact in a group setting that was focused on development, which taught the ability to encourage and deliver constructive feedback to children, and also relay a transparent analysis to parents-Communicated with vendors, parents, and local businesses to lead multiple birthday parties every day, each one with 10-25 children, building my skill of confidence in managing multiple tasks at once-Created daily practice plans and outlines for 75% of employees, in order to increase employee confidence in preparation, and parent and child satisfaction, leading to a business-wide retention rate of 90%-Trained new employees on how be a leader as a coach, by being an example of how to interact with children and adults when providing reassurance, critique, or encouragement
Mackenzie Proctor Education Details
Frequently Asked Questions about Mackenzie Proctor
What company does Mackenzie Proctor work for?
Mackenzie Proctor works for Copper Creek Mercantile
What is Mackenzie Proctor's role at the current company?
Mackenzie Proctor's current role is Student at University of Tennessee, Knoxville.
What schools did Mackenzie Proctor attend?
Mackenzie Proctor attended Haslam College Of Business At The University Of Tennessee.
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