Mackenzie Proctor Email & Phone Number

-Interacted with customers by warmly and personally greeting them, offering advice on products, and assisting those who needed to locate specific merchandise, in order to provide an environment worthy of return visits-Managed product transactions through cash, payment cards, and coupons, to deliver seamless interactions that contributed to positive customer experiences that gained customer loyalty and trust-Resolved customer conflicts and answered customer questions, resulting in my continual advancement of customer service and verbal communication skills -Distributed 250+ units of inventory per day, through the ESL system, to maintain proper labeling, while also neatly stocking shelves and displays–all with a high degree of accuracy to eliminate sales interruptions

-Built and maintained personal relationships with children and their families, taking intentional time to learn about each child individually, in order to create a comfortable and meaningful place where they would want to return -Intervened in disputes between children by calmly allowing each party to explain themselves, thus creating a safe space where everyone can appropriately interact with one another-Coordinated events, games, and crafts, while simultaneously watching what the children were doing, so that action could be taken at any moment if necessary-Generated evaluations of each child’s behavior and success, so that a thorough report could be effectively communicated to parents/guardians to prevent future obstacles-Created activities for youth on the spot when unanticipated complications arose, or time needed to be filled, with seamless transitions that maintained the children's attention and respect

Knoxville, Tennessee, United States

-Multi-tasked by watching 10-20 children at a time, while resolving conflict, creating and assisting activities, welcoming customers, etc., in order to provide children with a space to be themselves and have fun-Picked up toys, disinfected and vacuumed throughout each shift to maintain an appealing space where parents could feel comfortable leaving their child-Enforced policies in order to maintain a safe and welcoming environment for the children-Communicated behavior positives and negatives to parents to reduce potential issues and increase satisfaction for both customer and child

-Assumed sole leadership of classes with 10 children, ages 18-months to 15-years, which prompted my becoming the company’s “#1 most requested coach,” as a result of learning how to gain both respect and results as a leader-Teaching youth how to interact in a group setting that was focused on development, which taught the ability to encourage and deliver constructive feedback to children, and also relay a transparent analysis to parents-Communicated with vendors, parents, and local businesses to lead multiple birthday parties every day, each one with 10-25 children, building my skill of confidence in managing multiple tasks at once-Created daily practice plans and outlines for 75% of employees, in order to increase employee confidence in preparation, and parent and child satisfaction, leading to a business-wide retention rate of 90%-Trained new employees on how be a leader as a coach, by being an example of how to interact with children and adults when providing reassurance, critique, or encouragement