Mackenzie Green Email & Phone Number

Cincinnati, Ohio, United States

Cincinnati, Ohio, United States

- Manage a team of 11 Membership Services Representatives with varying schedules- Maintained a positive team environment with high performance during the company's largest launch yet: WHOOP 4.0 in September 2021- Identify training opportunities and provide coaching sessions to improve agent performance- Conduct regular 1:1s, team meetings, and coaching.

- Created a 1:1 coaching program for agents post-training to provide further training opportunities; worked directly with five agents on different schedules- Communicated frequent updates with a team of 60 people on varying schedules- Fostered positive relationships within the Membership Services Hardware Team through Slack and All-Hardware meetings.

- Resolved client issues via email, phone, and chat, with a trained focus in hardware issues- Coached three new hires to help them grow their skills and transition into their role- Selected to be part of a beta project focusing on onboarding new members- Consistently exceeded the department’s metric-driven goals and KPIs (FCR, CSAT, SLAs, etc.)- Followed.

Cincinnati, Ohio, United States

- Formulated exercise programming for twenty-five unique clients- Collaborated and communicated with trainers and physical therapists to best serve the client’s needs

Cincinnati, OH

Design and execute programming for effective strength training in one-on-one, small group, large group, and online training.Actively coached clients to performance, health, and aesthetic goals with a focus on holistic methods and consideration for overall quality of life.Contribute to a team environment through active learning and constant.

Midwest, USA

Primary operator of Instagram, Twitter, and Facebook, for Ohio Valley Cyclocross (a regional bike racing series in the Cincinnati, Louisville, Indianapolis area) during the cyclocross season. Goals of advancing community engagement and promoting upcoming events to maximize involvement. Responsibilities include live-tweeting races, creating a social media.

Cincinnati, OH

Internship as a Fuel Station Monitor for the University of Cincinnati's athletic programs. Educate student-athletes on appropriate food choices, while providing food and maintaining the fuel station.

Loveland, Ohio

• Focus on outstanding customer service, ensure all guests enjoy their experience on the bike trail
• Familiarize customers with various bicycle options, provide educated feedback on best choice for each unique situation
• Daily maintenance and cleaning of shop and bicycles
• Analyze possible improvements to create a more efficient and effective renting process

Cincinnati, Ohio

Responsible for providing a warm and welcoming environment for customers while educating them on specialty coffee. Focus on exemplary service from customer interactions to an outstanding preparation of a variety of drinks along with baked goods and meals. Gained key skills in multitasking to ensure smooth operation during rushes and customer interaction to.

Bachelor Of Science - Bs, Nutrition And Health

Activities and Societies: Cycling Club, Student Dietetics Association, Sustainability ClubInterdisciplinary focus on holistic health with.

Biology, General

Activities and Societies: Sigma Zeta, Pre-SOMAS, Cycling Team, Lugar Fellow, Apiculture Club, Honor's AcademyBiology major with.

High School, Honors Diploma

Activities and Societies: The Studio Graphic Design Internship, Student Government, French Honor Society, French Club