Mac B. Email & Phone Number

Australia

Melbourne, Victoria, Australia

• Providing end user support for Mac and Windows based desktops• Providing end user support for iOS and Android devices• End to end user onboarding• End user training on internal tools and services• End to end user off boarding• Primary network administrator for San Diego and San Francisco locations• Primary local facility manager for San Diego and San Francisco locations• Team lead for technology and security Initiatives• Managing and facilitating complex… Show more • Providing end user support for Mac and Windows based desktops• Providing end user support for iOS and Android devices• End to end user onboarding• End user training on internal tools and services• End to end user off boarding• Primary network administrator for San Diego and San Francisco locations• Primary local facility manager for San Diego and San Francisco locations• Team lead for technology and security Initiatives• Managing and facilitating complex research lab build outs and setups• Setting up Audio and Visual equipment for remote and in person user research labs• Monitoring and working ticket queues for end user support• Writing and assisting in creating and implementing security documents and policies• Writing and publishing internal process documents in Coda Docs.• Writing and publishing client facing process documentation• Procuring organization products and licenses• Procuring organizational hardware and devices• Managing hardware and software inventory • Managing and Administering SASS environments including o365, Gsuite, Slack, Zoom, Box & 1Password• Training and assisting team members on internal tools and services• Managing Level 1 and Level 2 team members Show less

San Diego, California, United States

• Providing end user support for Mac and Windows based desktops• Providing end user support for iOS and Android devices• End to end user onboarding• End user training on internal tools and services• End to end user offboarding• Setting up Audio and Visual equipment for remote and in person user research labs• Monitoring and working ticket queues for end user support• Writing and assisting in creating and implementing security documents and policies• Writing and… Show more • Providing end user support for Mac and Windows based desktops• Providing end user support for iOS and Android devices• End to end user onboarding• End user training on internal tools and services• End to end user offboarding• Setting up Audio and Visual equipment for remote and in person user research labs• Monitoring and working ticket queues for end user support• Writing and assisting in creating and implementing security documents and policies• Writing and publishing internal process documents in Sharepoint• Writing and publishing client facing process documentation• Procuring organization products and licenses• Procuring organizational hardware and devices• Managing hardware and software inventory • Managing and Administering SASS environments• Training and assisting team members on internal tools and services Show less

Greater San Diego Area

• Providing end user support for Mac and Windows based desktops• Providing end user support for iOS and Android devices• End to end user onboarding• End user training on internal tools and services• End to end user offboarding• Setting up Audio and Visual equipment for remote and in person user research labs• Monitoring and working ticket queues for end user support• Writing and assisting in creating and implementing security documents and policies• Writing and… Show more • Providing end user support for Mac and Windows based desktops• Providing end user support for iOS and Android devices• End to end user onboarding• End user training on internal tools and services• End to end user offboarding• Setting up Audio and Visual equipment for remote and in person user research labs• Monitoring and working ticket queues for end user support• Writing and assisting in creating and implementing security documents and policies• Writing and publishing internal process documents in Coda Docs.• Writing and publishing client facing process documentation• Procuring organization products and licenses• Procuring organizational hardware and devices• Managing hardware and software inventory • Managing and Administering SASS environments including o365, Gsuite, Slack, Zoom, Box & 1Password• Training and assisting team members on internal tools and services Show less

Greater San Diego Area

• Building, patching and monitoring windows servers for apps teams in VMware• Server troubleshooting• Assisting customers with network drive back-ups and restores• Assisting internal teams with server restores• Assisting customers with mapping and configuring network drives• Monitoring and working ticket queues to reach service level agreements• Providing SLA reports to be presented to department leads• Point of Contact for team SLAs• Conducting investigation on… Show more • Building, patching and monitoring windows servers for apps teams in VMware• Server troubleshooting• Assisting customers with network drive back-ups and restores• Assisting internal teams with server restores• Assisting customers with mapping and configuring network drives• Monitoring and working ticket queues to reach service level agreements• Providing SLA reports to be presented to department leads• Point of Contact for team SLAs• Conducting investigation on support tickets that failed their SLA agreements and coming up with a future action plan to reduce costs and future failures. Show less

Greater San Diego Area

• Building, patching and monitoring windows servers for apps teams in VMware• Server troubleshooting• Assisting customers with back-ups and restores• Assisting internal teams with restores• Assisting customers with mapping and configuring network drives• Monitoring and working ticket queues to reach service level agreements

Greater Los Angeles Area

• Acting manager on duty per shift• Training new hires, supervising staff, delivering feedback• Serving and cleaning tables, kitchen quality control

San Diego

• Installing or removing awnings, frames, and fabrics• Cleaning and clearing construction debris from locations

San Diego

• Opening and closing registers, main cashier, coordinating volunteers• Unloading and pricing new donations that arrived daily