Global CX Solutioning Leader (Pre-Sales): - Translates multiple client business requirements into specific systems, applications, or process designs for large, complex information technology solutions and integrating architecture.- Aligns the business case with technology.- Determines technical feasibility of business requirements, conducts impact analysis of the proposed solutions to other parts of the application/system components, identifies alternative technical solutions to satisfy business needs.CRM Architect:- IBM certified CRM architect having expertise in leading complex transformation engagements. - Experienced in leading and delivering solutions and architecture frameworks for CRM implementations. - Extensive experience with analysis, design, development, customizations, implementation and support & enhancements of CRM applications across industries.- Global consulting experience having worked in multiple engagements to deploy large scale COTS (Commercial-off-the-shelf) based solutions.- Played multiple roles ranging from Practice Management, Program Management and technical architecture.