Madeleine Mitchell Email & Phone Number

San Antonio, TX, US

• Support Account Holders via phone, email and chat utilizing software such as TalkDesk, ZenDesk, etc.
• Simplify and solve complex tasks related to HSAs and FSAs including contributions, distributions and tax reporting.
• Generate tickets for reproducible product issues, creating and resolving task incidents in Jira.
• Ability to balance working independently and collaboratively to research and reach resolve.
• Maintain strong product and service knowledge to better assist and understand client concerns and issues.

Texas, United States

• Assist the title agent, client and vendors on anything that needs to be corrected in transactions that may affect disbursement at closing.
• Review the signed Closing Disclosure or HUD against the title companies’ fees tab to ensure everything being disbursed or funded is accurate and in compliance.
• Verify and release all outgoing fees via wire, check or internally to the title company with corresponding invoice.
• Ability to balance working independently and collaboratively to research and reach resolve.
• Created and managed electronic customer records, encompassing data entry and administrative functions.
• Meets performance standards, e.g., accuracy audits, phone monitor results, quality standards and adherence to required timelines.

San Antonio, Texas, United States

• Responsible for pre and post-sale support of orders including following up on orders, cancellations and scheduling of service.
• Handle high-volume calls to internal and external clients, partnering with other departments to find resolve.
• Maintain strong product and service knowledge to better assist and understand client concerns and questions.
• Utilized company specific software to notate orders for follow up.

• Manage a team of associates and provide thorough training to ensure customer and company satisfaction.
• Managerial duties such as processing payroll, scheduling, enforcing company policies/procedures.
• Handle customer relation issues in a gracious manner and in accordance with company policies.
• Utilize high attention to detail to ensure quality print orders and orderly workspace
• Produce high quality print jobs based on each customer’s specific needs.

San Antonio, Texas, United States

• Provide exceptional customer service by engaging with shoppers, addressing their needs, and offering personalized assistance.
• Collaborate with colleagues and management to maintain visual merchandising standards and optimize product placement.
• Manage inventory and ensure accuracy in transactions through the effective use of point-of-sale systems.
• Demonstrate strong problem-solving skills and maintain professionalism in challenging situations.
• Communicate effectively with diverse teams and maintain positive relationships with customers and colleagues.

Bachelor Of Arts - Ba, English

Transferred to UTSA for my junior and senior year. Obtained my degree in English.

Bachelor Of Arts - Ba, English

Attended during my freshman and sophomore year of school before transferring to UTSA in 2018.