Madhan Kumar Email & Phone Number

India

Bangalore

Responsibility was to manage a team of technicians and managing their queues and handling 270 odd key accounts for highly important practices (doctors) and managing client relationship coordinating with different department and handling escalations.• Managed advocate community clients who are US based doctor's very sensitive clients. served as the primary business contact for the client and responsible for the satisfaction of clients which• Include large physician offices, healthcare… Show more Responsibility was to manage a team of technicians and managing their queues and handling 270 odd key accounts for highly important practices (doctors) and managing client relationship coordinating with different department and handling escalations.• Managed advocate community clients who are US based doctor's very sensitive clients. served as the primary business contact for the client and responsible for the satisfaction of clients which• Include large physician offices, healthcare communities and sole practitioners.• Consistently provide excellent services to accounts as well as represent client needs and goals within the organisation to ensure quality.• Build strong relationships with clients to encourage new and repeat business opportunities.• Responsible for all client communications, conflict resolution and compliance with client deliverables and revenue.• Review all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met.• Ensure that client issues are dealt with in an efficient manner, informing the Account Director of any problems that may arise.• Work closely with different department teams in order to get the project completed on time.• Manage and balance the workload of team of techs with proper coordination. Communicate the client objectives and represent their interests to the team.• Provide regular two-way communication between the client and the team to provide strong team representation and set the proper client expectations.Regular follow up work on Business Analysis, Implementation, testing and technical support. Key skills InBusiness AnalysisEMR, EHR, US Health care Operation Management, Clinical Operations, Healthcare Management, Meaningful UseHealthcare consultant, Healthcare Industry/Clinical data/ US Health careHospital/Patient care/ Insurance,IT. Show less

Bangalore

Bangalore