Madison Bernal Email and Phone Number

Senior Program lead of the Construction Service Improvement Program•Lead a team of highly skilled individuals to improve CPS Energy customers' experience with construction services through people, process, and technology•Seek customer feedback and implement improvements to meet their needs•Understand end-to-end business processes, identify gaps, and implement streamlined solutions to promote efficiency•Utilize technology currently available to improve business processes while collaboratively strategizing future state technical implementation•Provide regular updates to senior leadership and key stakeholders in the community

•Design innovative rate structures for CPS Energy's broad customer base• Provide regular updates to City of San Antonio’s Office of Public Utilities on CPS Energy’s pilot programs• Assisted in obtaining City Council approval for a piloting tariff which allows CPS Energy to test new & innovative rates to meet customers’ changing needs in a timelier fashion• Developed and successfully implemented a pilot rate to promote the adoption of electric vehicles in San Antonio, TX• Developed modeling to help CPS Energy understand how their rates compare to that of their peers, from residential to large commercial• Created a model to streamline the process of rate analysis and reduce time between iterations• Successfully strategized with multiple groups within the organization to produce recommendations to CEO & senior leadership on new products & services• Actively research & participate in training opportunities to maintain awareness of innovative developments in the utility industry & learn about new ways to improve the quality of service to CPS Energy’s ~1 million customers

• Provided analytical support on various areas of risk within the company• Helped to maintain CPS Energy’s Risk Register & produce materials presented to CEO and Board of Directors• Executed data mining and analysis of large sets of data