Mae Ng Email & Phone Number

San Francisco Bay Area

Debit Client Engagement, where I was responsible for developing and executing on Visa’s debit product strategy and optimizing portfolio performance across issuing clientsClient Consulting• In-market support: drive conversations with top Visa clients to improve/optimize their debit portfolio performance; track Issuers’ progress against account plans and Visa’s product goals • Lead effort to evaluate market opportunities and identify areas of growth for debit markets globally• Develop business cases to justify client investments to improve their overall debit product performance and to deepen their engagement with their consumers• Provide thought leadership on the client’s operational processes to optimize debit growth using industry best practicesProduct Management• Lead cross-functional team (Agile Framework): IT, Analytics, Product, Sales to build a global benchmarking tool for Visa’s top clients, $2M project• Lead successful Debit Scorecard launches in Japan, Australia, UK, South Africa, UAE• Lead pilot tests and user outreach to improve the existing usability of current tools and resources • Sit on the Data Governance committee as the SME for debit

Risk SME for the Visa’s Fraud AnalyticsAML• Partnered with AML and Compliance to provide support on clients subject to government sanctions• Provided subject matter expertise in the development of Key Risk Indicators and Key Performance Indicators• Supported Payment System Risk initiatives to ensure global consistency in data management and reportingProduct Management• Led requirements gathering and UAT for the Fraud Reporting System (FRS) re-write project and was lead on the Fraud Benchmarking Reporting (FPB) tool roll out when it was a standalone reporting tool • Delivered comprehensive, fact-based fraud benchmarks and insights to meet fast-changing market demands to RSM• Identify emerging risk trends, conduct performance tracking for global clients (issuers and acquirers)• Worked closely with in-market risk services teams to identify opportunities to promote existing risk reduction tools• Developed a Data Dictionary to standardize, manage and promote of information as an enterprise asset

Annual Operating Planning and Global Capital Planning• Business case development, validated financial models, reviewed vendor contracts and Statement of Work• Trained FP&A team on fundamentals for business case creation and evaluation• Reviewed project proposals for financial soundness and produced executive management level summary reports to track capital costs, planned versus spend• Maintained comprehensive portfolio of Visa's capital investment planning and forecasting process