Maggie Clark Email & Phone Number

Nashville, Tn, Us

Nashville, Tennessee, United States

Nashville, Tennessee, United States

■ Resolved problematic customer inquiries through account reconciliation by preforming payment research, cash reallocations, due date changes, manual invoices, audit letters, interest payment proration and reapplication of funds.■ Collaborated with outside teams such as payoffs, cash, modifications, suspense, and customer accounts when required to provide a holistic solution ensuring a comprehensive fix for all problems ■ Approached all problematic inquiries with a preventative mindset and provided solutions to eliminate recurrence and issues similar from arising in the future■ Communicated with customers in a professional, efficient, and empathetic manner to facilitate difficult communications and produce a satisfied customer at conclusion■ Conducted front-end operations communicating with customers, dealers, and insurance agencies to gather required supportive documentation to facilitate internal and external physical damage cancellation inquiries.■ Managed a queue of pending physical damage insurance requests while initiating appropriate follow ups and maintaining a turnaround time of less than 72 hours from inception to completion.■ Examined various categories of insurance policy documentation carefully ensuring it met all company required standards■ Maintained communication with teammates in posterior roles about daily status changes, pending items, and tasks requiring additional attention to sustain an expedited cancellation process

Pittsburgh, Pennsylvania, United States

■ Collaborated with Project Managers on four simultaneous onboardings to produce exceptional plans of action from inception to completion■ Implemented specialized practices to deliver elevated client onboarding experiences for high-net-worth clients■ Facilitated communication between Front Office and Operations to onboard new investment management accounts of $25mm and more■ Developed internal resource websites to enhance efficiency across seven cooperating teams

Athens, Georgia, United States

■ Selected from 300+ applicants to join the University of Georgia’s premier business society for freshmen and sophomores with <20% acceptance rate■ Developed business professionalism, networking, and interviewing skills through weekly workshops and presentations from Fortune 500 firms■ Engaged in a 1-on-1 mentorship program to learn business and leadership skills from upperclassmen

Bachelor Of Business Administration - Bba, Finance

Ged