Frank Magro Email & Phone Number

DUTIES AND RESPONSIBILITIES:Supports Operations in ensuring that representatives provide quality customer serviceCreates and regularly reviews framework and methodology for calibrating internal and external QA resources to ensure alignment with QA policiesIntegrates overall QA process with CSAT program to understand the needs of customers to close gaps in QA and trainingCreates QA methodology and framework to measure the quality of service delivery of each partner in each country, and creates a plan in conjunction with each partner to close identified gaps in performanceTrains, mentors, and coach teams ensure a highly productive and efficient workforce.Manages a team of Quality Assurance Specialists who evaluates Customer Service cases using a certified quality monitoring formAnalyzes company data, and develops and implements initiatives to improve agent performanceDocuments team processes and company policies to record quality management framework, standards, and proceduresProactively reports issues encountered affecting self and team productivity with a recommendation on how to resolve themReports inconsistencies and/or possible loopholes in processes and policies as a fraud mitigation measure.Acts as the overall point of contact in offshore premises looking after the well-being of all resources employed offshore.

56-58 Clarence St, Kingston Upon Thames Kt1 1Np, United Kingdom

The Point Company:Here at The Point Company, we are technology focused demand generation specialists that offer sales & marketing support services to technology companies across the globe.We have a number of services that help create demand for your product including :- Qualified Appointment setting - Tele Prospecting -Outreach new business focuse- Sales Training for ISRS - SDRs - BDMS (Prospecting and Pipeline creation specialty )- Recruitment of Sales Staff- Outsource Inside Sales Resources- Lead Nurturing campaigns- Linkedin campaigns , demand generation and marketing via social- Pushing Event Attendance - Event marketing- Email Campaign Tracking & Reporting- Uks to B2B Technology IT team data- Worlds top Sales enable tools- Market research- Virtual Sales Manager- Virtual Marketing Manager50 Years’ Experience Commercial / Sales / Recruitment / Training. ISM / Cava Accredited Sales Trainers­250,000 Data contacts updated on a daily basisINTERESTED?CLIENTS:We always welcome new IT clients, to see what we have to offer please call us on +44 0844 504 7536 or visit our website on http://www.thepointco.com/.TALENT:Do you have what it takes to be a top sales executive? Would you like to be trained by the best in the industry? Make sure you call or email us today! We are always looking for bright new staff who are ready to learn and grow!

A record retrieval specialist works to procure medical documents and records about a patient’s health care. Your responsibilities in this career include collecting medical records from health care providers, such as a physician's office or hospital, and then performing data entry services to place the relevant information in a secure database. You do this to ensure secure remote access for health care providers, billing departments, or workers processing an insurance claim. Our duties may require you to contact a clinic to request records. These requests must follow health privacy or HIPAA regulations.

the benefits specialist is responsible for assisting with the administration of all benefits and retirement programs, including medical, dental, vision, life insurance, short- and long-term disability, and 401(k) plan.Duties/Responsibilities:Ensures the accuracy of all benefits enrollments in the HRIS to provide vendors with accurate eligibility information.Assists with new-hire orientations.Performs quality checks of benefits-related data.Assists employees regarding benefits claim issues and plan changes.Distributes all benefits enrollment materials and determines eligibility.Enrolls employees with carriers and process life status changes.Responds to benefits inquiries from managers and employees on plan provisions, benefits enrollments, status changes and other general inquiries.Processes and administers all leave-of-absence requests and disability paperwork: medical, personal, disability and FMLA.Effectively interprets FMLA and ADA implications as they relate to leaves of absences/disabilities.Responds to 401(k) inquiries from managers and employees relating to enrollments, plan changes and contribution amounts. Manages the annual catch-up contribution enrollment.Assists with the open enrollment process.Administers the tuition reimbursement program.Provides necessary reports for allocation/billing charges.

The responsibilities of this role include communicating directly with customers to enter and process incoming freight orders, researching and resolving questions and problems, and providing reporting. Previous experience in a customer service or operations role with a trucking company is required.Daily Activities Include:Schedule customer orders timely and accuratelyMonitor and track On Time Delivery per assigned customerCommunicate effectively with customer by phone, fax, e-mail, and EDI for scheduling appointments and providing customer serviceEnter customer orders and data accurately and timelyMaintain customer databaseDocument customer feedback and complaints. Refer unresolved customer issues to designated CSM for further follow upManage assigned trailer pools per assigned customerMaintain filing system for customer orders

Philippines

The Senion Account Executive is the engine of Logistics Worldwide! Utilizing a high energy approach, the SAE will clearly identify current customer needs for our service and how they can benefit from partnering with Logistics Worldwide on every shipment. Providing excellent customer service is essential in this position. Customer Service, industry experience.Duties and Responsibilities:Help manage current customer accounts.Deal with a high volume of inbound and outbound phone calls.Maintain relationships with carriers and customers.Provide exceptional customer service to customers and carriers.Solve customer and carrier problems and help resolve issues.Provide shipment quotes for customers and set up shipments as required by customers.Excellent multitasking skills within their work space as well as computer software programs.Be a professional representative of our company that other employees look up to.Tracing and Tracking of shipmentsMonitoring freight to ensure account parameters are being met and delivered on timeCommunicating with freight management carriers and clientsProof of delivery and shipment statusManaging customers - both suppliers and vendorsTroubleshooting and resolving problemsFinding opportunity for additional sales and up selling to current customersResponding to customer inquiries via phone and email in a timely mannerUpdating and entering in all information in the Transportation Management Database

• Processes new mortgage applications and/or construction applications; orders credit reports, appraisals, verifications, prepares Truth in Lending disclosures, logs in mail and enters on system. . • Achieve compliance and analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans. . • Handle customer complaints and take appropriate action to resolve them. • Stay abreast of new types of loans and other financial services and products to better meet customers' needs. • Compute payment schedules. • Negotiate payment arrangements with customers who have delinquent loans. • Prepare reports to send to customers whose accounts are delinquent, and forward irreconcilable accounts for collector action. • Petition courts to transfer titles and deeds of collateral to banks.• duties of a Collections Specialist include collection • Other duties: calls and/or correspondence in a fast paced goal oriented collections department. • Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.• Accountable for reducing delinquency for assigned accounts. • Perform other assigned tasks and duties necessary to support the Accounts Receivable Department. • Must communicate & follow up effectively with Loan Servicing dept. regarding borrower accounts on a timely basis.• Establish and maintain effective and cooperative working relationships with dealers and sales.

Key responsibilities include: Prospecting, generating, qualifying, processing and following up on leads and appointment setting for external sales team. Collaboratively work with the sales, marketing team and EI leadership to develop lead generation strategies to generate lead opportunities with prospective customers.• Conducts research for the target market and strategies for lead generation • Continuously search for the right people and businesses and setting up the connections through outbound marketing. • Responsible for reaching out to prospects through different types of communication. • Works with leads generated by the business’s other activities such as marketing campaigns, social media, advertising, customer referrals and help generate new ones. • Responsible for qualifying leads. • Create a marketing list of leads for the sales team. • Create an organized and accurate list of information from prospectstypes of metrics you can monitor depending on your goal: • Sales metrics: sales qualified leads (SQL), win rate (WR) • Performance metrics: conversion rate (CR), click-through rate (CTR) • Marketing metrics: return on investment (ROI), marketing qualified leads (MQL) • Cost metrics: cost per lead (CPL), cost per acquisition (CPA), cost per click(CPC), cost per impression (CPM)

• Train and supervise personnel in responding to customer inquiries. • Assess and supervise team level and individual overall performance. • Supervise and assess call centre statistics and data. • Develop relationships with internal operational teams and clients. • Coordinate with the assigned teams in special projects and tasks. • Evaluate performance appraisals and periodic reviews and goals to enhance performance metrics. • Get to know about the Roles, Tasks, Duties and Responsibilities of Call Center Supervisor. • Evaluate and supervise call qualities to improve performances. • Supervise and evaluate day-to-day operations of the unit. • Set and supervise appropriate action plans to improvise functions of the department. • Troubleshoot and resolve problems escalating and impacting operations. • Supervisor calls and respond to customer requests.• Provide customers with product and service information.• Identify, research, and resolve customer issues using the computer system.• Follow-up on customer inquires not immediately resolved.• Complete call logs and reports.• Recognize, document and alert the Manager’s of trends in customer calls.• Consolidate reports for Monthly & Performance Evaluations for Team Officers.• Sets and meet performance targets of speed, quality and efficiency and plans areas of improvement• and product development to promote exceptional customer service• Directs and develops the call center team managers to consistently, effectively motivate and lead their front line specialists.• Ensures full adherence of staff to company policies

• Oversees the supervision of Personnel, which includes work allocation, training and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance.• Provides a bridge between employees and management, thru the Employee management Council and give advice to both as appropriate.• Administers HR-related jobs outsourced by company such as janitorial services, canteen operations, security services, search firms and relocation services.• Manage, direct and support and oversees projects and other duties which reasonably Fall within effective HR service.• Transmit information or documents to customers, using computer, mail, or facsimile machine.• Schedule appointments, maintain and update appointments calendar.• Provide information about establishing such as location of departments or offices, employees within the organization, or service providers

Reporting to the CEO, the Chief Administrative Officer (“CAO”) is responsible for assisting with the overall leadership, strategic direction, integration and management of administrative functions to include Information Systems, Human Resources, Risk Management and be accountable for program/department performance reporting, provide fiscal management analysis, oversee quality assurance/quality improvement, internal controls and compliance, oversee best practices and efficiencies of scale, manages special projects and serves as a senior advisor to the CEO. In addition, compliance with agency procedures, programs and government regulations are essential to this role.

• Look for leads listed on the database.• Call the lead and get as much info of the property and put it at SQF Form.• Send the SQF Form to the Researchers for Comparables of the Property.• Researcher will make 8 comparables for the property.• ACR generate the LOI and evaluate and endorse it to the negotiator Officer for final approval.• Send by Fax or Email the approve LOI to the prospect.• Follow up on the Letter of Intent to proceed on the signing of the Contract.

Bs Administration, Business, Management, Marketing, And Related Support Services

Activities and Societies: American Football,

2 Years, Computer Science

Activities and Societies: Treskillion

Bspt

Activities and Societies: triskelion