Monica A Guzmán Email & Phone Number

Austin, Texas Area

Austin, Texas Area

Austin, Texas Area

Austin, Texas

Effectively led issue-based grassroots campaign as the neighborhood candidate utilizing depth of knowledge on issues through 10+ years community work and 5+ years policy work.Endorsements received from Austin Chronicle, Sierra Club - Lone Star Chapter, and Clean Water Action.

Gava Organizing Consultant @ Go! Austin/Vamos! Austin

Austin, Texas

• Submitted request for Informational Community Meeting regarding AISD 2013 Budget & 2014 Preliminary Bond; coordinated logistics for three (3) community presentations, including locations, speakers, and interpretation services• Facilitated meetings between community leaders and board members regarding AISD bond issues• Organized/Facilitated East Austin Community Conversation Focus Groups; prepared flyer, grassroots outreach to prospective participants in Central East Austin community, secured location, and co-facilitated• Grassroots campaigns regarding upcoming meetings, open houses, other opportunities for general public regarding housing affordability and tenants’ rights; conduct social media campaigns and email blasts• Researched housing policies; attended state-level compliance meeting; facilitated drafting of policy-relevant document on resident rights• CodeNEXT: participated in listening sessions, participated in mapping sessions, participated in photo walk, interviewed by Univisión, encouraged participation whenever possible.• Testified at board meetings and public hearings at Central Health, spoke about the need for outreach and community engagement regarding the under/uninsured population. Also testified to Texas Senate about women’s health• Conducted education/outreach campaigns at school-based events regarding the Affordable Care Act and Sendero’s IdealCare health plans• Bilingual (Eng/Span) presentations given about the Affordable Care Act at a school-based event• Participated in KLRU’s Civic Summit “Why Bother? Austin After 10-1” as a member of the Citizen Panel

Austin, Texas Area

Visited substandard properties and educated residents on their legal right to live in healthy housing, the steps they can take to get the property owners to make repairs, and the effects slum housing has on their health.Helped residents document substandard conditions and needed repairs.Assisted residents in requesting repairs, meeting with property managers, and reporting substandard conditions, as needed, to code enforcement. Monitored responsiveness and follow up as needed.Developed additional, creative strategies and actions, as needed, to get property owners to make repairs, needed improvements.Worked with attorneys to identify properties where litigation could be a useful strategy to effectuate repairs and help communicate with residents so that they can remain actively engaged in any initiated litigation.Documented outreach activities and compiled data to track outcomes and efficacy of the project.Provided litigation support to attorneys, including witness interviews, research, case management, and discovery.

Austin, Texas

Planned, developed, and implemented strategies and programs to help facilitate community involvement with City departments, programs and initiatives.Developed and implemented City policies, procedures, and protocol designed to engage community input on various City programs and initiatives.Met with neighborhood residents, leaders, and community groups to identify needs and available resources.Assessed various community concerns, values, and opinions on City projects, programs, and initiatives, and presents findings to City staff.Consulted with City staff to develop and implement public information training materials, bulletins, and presentations.Established and maintained effective relationships with community leaders, City Officials, the media, and the general public.Informed City officials of community issues through various media such as written reports, conferences and community meetings.Organized forums, walking tours, conferences and other community events and meetings with City staff.Represented the City at Council meetings, boards and commissions, and community events as directed.

Austin, Texas Area

Performed variety of technical and procedural actions to tax returns, documents, and automated taxpayer accounts.Reviewed and analyzed internal documents and/or taxpayer returns, prepared coded entries to amend and complete records, referred questionable returns and documents to appropriate areas to determine corrective action.Processed individual or small business returns and cases that involved relationships among different accounts that span more than one tax period. Requested and interpreted taxpayer information. Perfected documents and initiated research to correct missing or inaccurate account information, inquiries to third parties, and changes to taxpayer accounts to correct errors.

Austin, Texas

Effectively led grassroots campaign as a populist candidate utilizing activism as platform.Successfully encouraged underrepresented members of community to actively engage in the political process.Depth of knowledge on issues influenced fellow candidates' conversations and campaigns, and acknowledged by opponents and their supporters, as well as organizations endorsing candidates.While being elected was the desired result, my primary goal of community engagement was achieved.Managed small group of volunteers and block walkers. Endorsement received from PRIDE of the Eastside.

Austin, Texas Area

Provide administrative support to Operations Manager specifically, as well as organization generally. Responsible for two social media accounts, posting pictures, events, articles relevant to the Affordable Care Act and/or Health Insurance Marketplace.Provided outreach/education on Sendero's IdealCare health plans. Created and executed social media campaigns about the Health Insurance Marketplace for Latino Healthcare Forum's Secure Your Health/Asegure Se Salud. Enrolled vulnerable community members in Sendero's health plans.

Austin, Texas Area

Performed variety of technical and procedural actions to tax returns, documents, and automated taxpayer accounts.Reviewed and analyzed internal documents and/or taxpayer returns, prepared coded entries to amend and complete records, referred questionable returns and documents to appropriate areas to determine corrective action.Processed individual or small business returns and cases that involved relationships among different accounts that span more than one tax period. Requested and interpreted taxpayer information. Perfected documents and initiated research to correct missing or inaccurate account information, inquiries to third parties, and changes to taxpayer accounts to correct errors.

Austin, Texas Area

Provided adult education for clients while managing computer lab.

• Liaison for special project for Deputy Director, Child Support Division (CSD)• Researched potential vendor for CSD Legal Counsel Deputy Chief• Functioned as a policy subject matter expert (SME) in a mutiphased child support enforcement system upgrade• Collaborated on the Acknowledgment of Paternity program• Functioned as an SME in workgroups and procurement meetings

Designated unit contact person for both system upgrades regarding the Graphic User Interface (GUI) application and the CTI Client technology.• Functioned as Locate Specialist• Provided ongoing assistance to Austin child support unit with Interstate child support case activities• Conducted detailed in-office investigations to locate absent parents and verify employment• Explained child support program policies, procedures and regulations to customers through interviews• Negotiated child support orders by translating for Spanish speaking parents, interviewed parents deemed noncooperative• Designated resource contact for ECC staff; trained new staff members• Reviewed developing SOP for vendor use prior to privatization of call center

Essentials, 2017

Essential class participants reflect the diversity of Greater Austin, ensuring different experiences and points of view are brought.

Ma, Human Sciences

Activities and Societies: Alpha Kappa Delta (AKD), Inducted May 2004, Lifetime Member.

Ba, Political Science