Mahalakshmi Ravikumar Email & Phone Number

Germany

Berlin, Germany

- Leading design efforts for the Wayfair Transportation and Sorting & Shipping team.- Developed a user-friendly platform for warehouse supervisors, integrating functionalities from 7+ applications to create a streamlined end-to-end experience.- Established an internal UI Design library to ensure design consistency across the platform applications.- Collaborated with Business and Product teams to launch the Visibility tool, empowering warehouse operations with enhanced incident management capabilities.- Conducted user research (qualitative and quantitative) to increase product adoption rates and continuously improve tool experiences.- Promoted cross-functional collaboration through interactive workshops, fostering teamwork and driving innovation within the organization.

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

- Indulge in continuous improvement of Iterative design for POS restaurants.- Improve user experience by providing intuitive concepts for mobile POS for waiters.- Modernized complex mainframe-based application to smart & intuitive web interface for Property management solutions. - Lead & support a team of UX designers directing tasks & empower them to incorporate best practices in design.

Chennai Area, India

- Helped in modernizing legacy based POS product by simplifying complex workflows of day-to-day tasks for waiters, cashiers & managers.- Created concepts for touch-enabled terminal device & tablet.

Chennai Area, India

- Won several projects with proof of concepts & out of the box thinking to create innovative mobile & tablet applications for clients like Prudential, Aetna, USBank, Chola finance, Toyota, ING, etc.- Practiced user engagement model & produced concepts to upsell & cross-sell banking products.- Streamlined complex workflow of vehicle finance product & increased business sales by 20%.- Re-designed HR based applications for Payroll management, Finance & Employee 360. Provided concepts for Interview Management & resume automation applications.

Chennai Area, India

- Executed the design solution for resourcing & project billing module of Web Portal for 850+ Merck account members that increased the productivity by 50% for the PMO team.- Created & maintained a web application for recognizing innovative IT solution providers within Merck.- Analysed & defined the scope of the business dashboard for support engineers that reduced the SLA breach by 35%.- Re-designed the UI for the next generation Xerox industrial printers (touch interface) following heuristic principles & user-centered design.

- Assisted in the field of direction for national & regional television commercials. - Worked for famous brands like 7up, Surf excel, ITC Vivel, Fanta, Baja, etc..

Chennai, Tamil Nadu, India

-Participated in & won a parallel design workshop for the Cognizant-Hartford project.- Involved in various research practices like User research, market research & competitor analysis. -Converted insights to documentation creating personas, user scenarios, task flow, user journey, information architecture & wireframes for Western Union Bank.- Contributed to the design system of Thomson Find law suite of websites by creating components like buttons, Icons, Banner images, etc.