Mahbub Islam Email & Phone Number

London Area, United Kingdom

* Leadership and Coaching: Skilled at engaging and inspiring teams to reach their full potential, celebrating achievements while addressing performance challenges through respectful, policy-driven coaching.* Customer Service Excellence: Proven track record in customer experience, consistently achieving high satisfaction and retention by managing service standards, resolving issues efficiently, and ensuring a seamless customer journey.* Operational Efficiency: Expertise in workforce planning, scheduling, and labor management, ensuring smooth operations without compromising on service quality.* Sales and Revenue Growth: Experienced in sales strategies and upselling techniques, contributing to revenue growth while delivering exceptional service.* End-to-End Recruitment: Competent in recruitment, from identifying talent to onboarding, aligning team skills with business needs.* Data-Driven Performance: Focused on achieving and surpassing KPls, driving productivity, and implementing improvements based on data insights.

London, Greater London, United Kingdom

*Demonstrated strong retail leadership by coaching and motivating teams to perform at their best, fostering a highly engaged, customer-focused work environment.*Celebrated colleague achievements while addressing performance and conduct challenges with respect, following HR protocols to manage team dynamics effectively.*Skilled in workforce planning, managing schedules, holidays, and labor allocation without compromising customer service.*Managed the recruitment process from end to end, ensuring high standards in team quality and fit.*Focused on achieving high performance by setting clear goals, celebrating successes, and coaching underperforming colleagues toward improvement.*Achieved high customer satisfaction levels and consistently met or exceeded key performance indicators (KPIs).

• Managed customer relationships by delivering exceptional service and resolving issues effectively, enhancing client satisfaction and retention.• Oversaw vehicle fleet operations, ensuring availability, maintenance, and seamless coordination for customer needs.• Developed and implemented sales strategies to drive revenue growth, including upselling and cross-selling services.• Collaborated across departments to streamline processes, improve efficiency, and address logistical challenges.• Consistently achieved performance targets through proactive problem-solving and a focus on process improvement.