Mahima S. Email & Phone Number

Canada

Toronto, Ontario, Canada

Conduct key audits, manage security software, and verify CCTV and Fire Panel systems.Monitor and log all incoming packages and manage amenity bookings.Handle document processing, mail, and access for realtors and visitors.Oversee resident notifications for large packages and parking regulations.Address and resolve noise complaints, water leaks, and other issues.Prepare detailed shift logs and handovers for the incoming shift.Ensure smooth transition and communication between shifts, while managing emergency situations as needed.

Toronto, Ontario, Canada

As a Capstone Project Team Member at Sun Life, I contributed to the design and implementation of an AWS cloud data pipeline. Collaborating with a team, I played a key role in architecting a scalable and efficient system using Lambda functions. This involved gathering inventory data from on-premises systems, refining it, and integrating it with cloud infrastructure for real-time insights. Additionally, I managed Grafana dashboards and utilized AWS SNS for proactive risk management, ensuring timely notifications to stakeholders.

Richmond Hill, Ontario, Canada

We are learning about Testing and analyzing logs for VoLTE calls and messages for Qualcomm and mediatek chipsets. This js a great opportunity we have got as it is our capstone project as well as integrated internship as we are gaining hands-on experience in the office On-site.

Gujarat, India

Provided first-level remote support for 200 retail clients in the UK, USA, EU, and Canada, resolving 500 tickets through inbound and outbound calls, including emails monthly within defined SLAs. ● Utilized ticketing tools such as Fresh Service for efficient ticket management and tracking.● Exercised excellent ability to Greet Customers with warmth and professionalism in the role of Service Desk analyst and Leveraged the Listen Attentively during technical support calls to identify underlying issues and provide effective solutions contributing to a 95% client satisfaction rate.● Coordinated training programs focused on empowering CSRs through leadership development● Employed compassion and empathy when providing technical support to frustrated customers and maintained a friendly approach while resolving customer complaints and queries, improving call resolution times by 20%. ● Gained hands-on experience with Jira, VMware, RDP, TeamViewer, and Retail Java applications.● Implemented strategies to meet unique customer requirements and customer needs , improved the overall technical support experience.● Provided courteous, high-quality technical support to resolve complex customer inquiries

Postgraduate Degree, Cloud Computing, 82.2

Graduate Certificate, Wireless Telecommunications, 87.8

Graduate Degree Certificate (With Honors)

Bachelor Of Engineering, Electronics And Communications Engineering, 9.05 Cgpa

Activities and Societies: I have scored 94 points in the 100 activity points(bridge course, technical/research skills, sports.

Schooling, Junior High/Intermediate/Middle School Education And Teaching, Class 7

Activities and Societies: I learnt swimming, art and craft etc. here

Schooling, Junior High/Intermediate/Middle School Education And Teaching