Mahmood H. Email & Phone Number

Subsidiary Of Constellation Software Inc

• Delivered simulation solutions and training materials, enhancing data integrity and onboarding efficiency using C#, MVC, and SOLID principles.
• Enhanced transaction flow and data integration across various systems including Point of Sale, Payment Gateway, Firearm Inventory Management, and third-party solutions, improving operational functionality and.
• Optimized system integrations, leveraging HTML Agility Pack, TeamSupport, IBM AS/400, IBM DB2, SQL Server, reducing SLA breaches.

Abu Dhabi (UAE)

• Mahmood has been a part of the technology team, handling an array of services for two key clients viz Etihad Airways and Jumeirah group.Selected highlights of this role have included:
• Ensured system reliability and met SLAs through meticulous technical troubleshooting, monitoring, and root cause analysis using tools such as Splunk, Apica, AppDynamics, PagerDuty, and Google Analytics, as well as by.
• Orchestrated the deployment of the iLang LCMS connector as an EPiServer plugin for Jumeirah.com, enhancing content management and reducing operational expenses by streamlining incident management and application.
• Contributed to implementation and rollout of mission critical IT systems, including Adobe Campaign Manager, PagerDuty, Loylogic’s SSO, AppDynamics, Manage Engine ITSM, and Apica monitoring tools, employing Agile.
• Developed an Akamai CDN strategy specifically for the Chinese market, ensuring adherence to strict local regulations and facilitating corporate growth by technically implementing solutions with the CDN vendor Akamai.
• Enhanced security workflows and streamlined release approvals by optimizing risk mitigation strategies through SAST/DAST assessments and proactive incident management with Akamai's cloud security suite. Collaborated.

Abu Dhabi, United Arab Emirates

• By the end of 2013, Mahmood joined one of worlds’ leading airline and where he was required to provide, an appropriate level of technical support on several areas.Selected highlights of this role have included:
• Managed service delivery and resolved incidents using ManageEngine, IBM Control Desk, and Akamai, enhancing service quality and customer satisfaction.
• Deployed and enhanced CDN strategies across China, using Akamai, Apica, and PagerDuty to boost website performance by 30%.
• Participated in Agile processes and deployment strategies, utilising Selenium, TeamCity, and Octopus Deploy to streamline web application testing and deployments.
• Orchestrated disaster recovery operations for Etihad, employing Akamai and Etihad's own infrastructure with vendor NTT hosting, to maintain, test, and regularly exercise plans and guides, guaranteeing a seamless user.
• Supported design and deployment of cost-effective web solutions on the Akamai platform, achieving high performance without additional costs or reliance on existing data centres, enhancing operational efficiency and.

Dubai, United Arab Emirates

• Developed and tested web applications, streamlining processes and enhancing stability using C#,.NET ASP.NET, and agile methodologies.
• Developed and implemented an inventory requisition system for ministry staff, automating a previously manual process to improve efficiency and accuracy.
• Received an appreciation letter for outstanding performance and communication skills.

Abu Dhabi, United Arab Emirates

• At Abu Dhabi Commercial Bank, Mahmood, took care of several IT operational activities including configuration of databases, programming of web-pages and troubleshooting of web apps. He also managed full SDLC process.
• Developed the RAROC application to enhance financial decision-making and risk management processes, earning the ADCB Tamayuz Award.
• Contributed to the successful integration of the Midas system, achieving seamless system connectivity and recognized with a Highly Commended Award from FSTech (London).