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Mainak Basu is listed as Leadership || BPO Professional || Customer Service || Supervision & Leadership || Team Building ||Positive Attitude || Problem Resolution||Building Leader|| Building BRAND Team at CogentHub, a company with 50 employees, based in Kolkata, West Bengal, India. AeroLeads shows a matched LinkedIn profile for Mainak Basu.
Mainak Basu previously worked as Business Process Lead at Cogenthub and Customer Service Team Lead at Startek Customer Service Private Limited (Kolkata). Mainak Basu holds Master Of Business Administration - Mba, A from Isbm University.
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A professional with over 14 years of experience in the customer service industry has knowledge of Customer Service, Inbound & Outbound Sales, Team Management, Chat Processes, and E-Commerce As a language model, based on what is commonly expected from a team lead in 6 years, there are several skills that are essential for success in this role. Here are some of the most important ones:Communication: A team lead should be an excellent communicator who can effectively convey information and ideas to team members, stakeholders, and other departments within the organization. They should also be a good listener, able to take feedback and suggestions from others.Leadership: A team lead should have strong leadership skills, including the ability to motivate, inspire, and guide team members toward achieving their goals. They should also be able to delegate tasks, manage conflict, and provide constructive feedback.achieve best team leader award twice in six months based on performance. Organization: A team lead should be highly organized, able to manage multiple tasks and projects simultaneously while ensuring that deadlines are met and resources are allocated effectively.Technical expertise: Depending on the nature of the team's work, a team lead should have a strong technical background in the relevant area. This will enable them to provide guidance and support to team members, as well as understand the challenges and opportunities that arise in their work. Achieved star Team Leader Award at Present Organisation. Create an inspiring team environment with an open communication culture Set clear team goals Delegate tasks and set deadlines Oversee day-to-day operation Monitor team performance and report on metrics Discover training needs and provide coaching Listen to team members’ feedback and resolve any issues or conflicts Recognize high performance and reward accomplishments Encourage creativity and risk-taking Building strategies to ensure enrollment targets are met
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A career timeline built from the work history available for this profile.
Kolkata, West Bengal, India
Business Process LeadCogent HubCogent Hub dealing with O2 Prepay Customer service inbound upseliing.Sales, Customer service,customer support Team & Sales team. Working with marketing, editorial and operations teams, tounderstand the technologies and applications that cogent hub works on. Successful in driving sales oriented role.Analytical Skill and able.
Kolkata, West Bengal, India
Handling a team of Production Specialists and Process Improvement Coaches for resolving customer queries through Chat, email and voiceLeading, developing and managing peopleManaging individual, team and desk performance by TNI, TNA, performance reviews and quintile managementMaintaining compliance by ensuring 100% process flow adherence Monitoring.
Kolkata, West Bengal, India
Handling a team of Production Specialists and Process Improvement Coaches for resolving customer queries through Chat, email and voiceLeading, developing and managing peopleManaging individual, team and desk performance by TNI, TNA, performance reviews and quintile managementMaintaining compliance by ensuring 100% process flow adherenceMonitoring.
Kolkata, West Bengal, India
Led a team of consultants in the development of a new productDefined project scope and objectives and created a project planImplemented a new software system for the companyConducted training for employees on the new systemMonitored project progress and made adjustments as neededOutbound sell campaign, lead genaration campaign.
Kolkata, West Bengal, India
Led a team of consultants in the development of a new productDefined project scope and objectives and created a project planImplemented a new software system for the companyConducted training for employees on the new systemMonitored project progress and made adjustments as neededOutbound selling campaign, lead generation campaign for u.s.
Other employees you can reach at cogenthub.com. View company contacts for 50 employees →
Subhajit Das
Colleague at CogenthubIndia, India
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VM
Victor Mallick
Colleague at CogenthubKolkata, West Bengal, India, India
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Arghya Roy
Colleague at CogenthubKolkata, West Bengal, India, India
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Simran Singh
Colleague at CogenthubKolkata, West Bengal, India, India
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Mayukh Rakshit
Colleague at CogenthubKolkata, West Bengal, India, India
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Lina Mallick
Colleague at CogenthubKolkata, West Bengal, India, India
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AS
Asit Singha
Colleague at CogenthubChunchura, West Bengal, India, India
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Saloni Chettri
Colleague at CogenthubSiliguri, West Bengal, India, India
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SH
Sarina Hatton
Colleague at CogenthubPune, Maharashtra, India, India
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SB
Shira Bliss
Colleague at CogenthubKolkata, West Bengal, India, India
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Quick answers generated from the profile data available on this page.
Mainak Basu works for CogentHub.
Mainak Basu is listed as Leadership || BPO Professional || Customer Service || Supervision & Leadership || Team Building ||Positive Attitude || Problem Resolution||Building Leader|| Building BRAND Team at CogentHub.
Mainak Basu is based in Kolkata, West Bengal, India while working with CogentHub.
Mainak Basu has worked for Cogenthub, Startek Customer Service Private Limited (Kolkata), Startek, Imperial Telecom Limited, and Daiilatis Investment Pvt Ltd.
Mainak Basu's colleagues at CogentHub include Subhajit Das, Victor Mallick, Arghya Roy, Simran Singh, and Mayukh Rakshit.
You can use AeroLeads to view verified contact signals for Mainak Basu at CogentHub, including work email, phone, and LinkedIn data when available.
Mainak Basu holds Master Of Business Administration - Mba, A from Isbm University.
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