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Stuart Main is listed as Proactive Support Manager (a mix of Support Account Management/Technical Account Management/Technical consultancy for dedicated Accounts) with masses of customer technical support and services experience. at Hewlett Packard Enterprise, a company with 201 employees, based in Isleworth, England, United Kingdom. AeroLeads shows a work email signal at rackspace.com and a matched LinkedIn profile for Stuart Main.
Stuart Main previously worked as Proactive Support Manager - Technical Consultant (Level 5) at Hewlett Packard Enterprise and Proactive Support Manager - Technical Consultant (Level 4) at Hewlett Packard Enterprise. Stuart Main holds Hnc, Computing from Reading College.
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AeroLeads found 1 current-domain work email signal for Stuart Main. Compare company email patterns before reaching out.
Experienced and accomplished Technical Customer Support and Services Professional. For the last four years focussed on a senior services role with HPE Storage that combines Support Account Management, Technical Account Management and Technical Consultancy. In this Proactive Support Manager(PSM) role (at level 4 then level 5) delivering exceptional service for 20-25 Accounts, as a trusted adviser and customer advocate on a wide range of HPE Storage products. Drawing always on my extensive Technical Support Engineer (L2 and L3) experience as well as Storage & Backup infrastructure management. Very strong customer service and troubleshooting background, able to communicate complex technical information appropriately to different audiences. Support Account Management/Technical Account Management/Technical Consultancy provided to specific customers of HPE that take up higher service level offerings.Technical customer support provided to customers of Compaq, Symantec, Brocade, Virtual Instruments, Netapp SolidFire and HPE Nimble. Infrastructure and dedicated account support as a Sys-admin/Storage & Backup Hosting Engineer for Centrica, Savvis and Rackspace. Skills summary. Support Account Manager/Technical Account Management/Technical Consultancy. (Four years.) Active end to end case management and oversight.Analysis of AI Ops data for capacity and performance reporting and planning. Escalation Management. Account Planning. Project Management. Sales support.Asset management and reporting. Service development.Request for enhancement logging, tracking and pushing. Training (course development and delivery). Renewals. Technical Customer Support. (Over 20 years) Excellent customer support remote and onsite. Technical analysis and troubleshooting. Log and crash analysis. Case management tools (Openview,Salesforce,Oracle) Knowledge article creation and maintenance. Process review and development (with case handling as a specialty.) Managing escalations and expectations (Technical and political.) Lab recreation of customer issues and working closely with engineering teams. Engagement with Engineering.
Listed skills include San, Storage, Storage Area Networks, Brocade, and 43 others.
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A career timeline built from the work history available for this profile.
Houston, Texas, US
With HPE Nimble very happy to have progressed within the PSM role. Remaining part of one of the strongest and most customer focused Technical Support organisations. Part of the growing Proactive Support Manager team looking after select customers accounts. Providing expert guidance,case overview and escalation, training, account management and much more.
Houston, Texas, US
With HPE Nimble very happy to continue in a new role as part of one of the strongest and most customer focused Technical Support organisations.Now part of the growing Proactive Support Manager team looking after select customers. Providing expert guidance,case overview and escalation, training, account management and much more but in short for my.
Houston, Texas, US
With HPE Nimble very happy, to be a part of one of the strongest and most customer focused Technical Support teams in the industry. Building on experience gained at NetApp SolidFire and taking that to higher levels of customer focus and proactive support built on brilliant tools. I am a strong contributor to the team with a high volume of casework at the.
Boulder, Colorado, US
Part of the expert level Netapp SolidFire Support team in a straight to level3 support model. Provided “Active Support” for all SolidFire customers on an all flash next generation storage platform, with both iSCSI or FC.Following a proactive support model of starting work on issues before the customer is aware of them. Alongside technical support there.
San Antonio, Texas, US
In this role providing technical customer support and managing critical Storage infrastructure for Rackspace dedicated hosting customers globally. Key technologies provisioning,installing and supporting are EMC VNX / VMAX arrays and Brocade 8GB/16GB (GEN4 GEN5) FC fabrics. Kit and task summary.VMAX ( 1 - 2 ) - lun provisioning/decommissioning, performance.
Palo Alto, California, US
Support engineer.Providing remote technical support to Virtual Instruments partners and direct customers on the VirtualWisdom product range.Supporting the VirtualWisdom application along with Windows and Linux based appliances for detailed monitoring of SAN, ESX and Netapp environments to provide detailed data to manage Performance Health and.
San Jose, CA, US
Provided remote technical support to Brocades OEM partners (EMC,IBM,HDS.NETAPP,DELL) and direct customers on Brocade FOS and NOS products. (Fabric and Ethernet Fabric.)Everything from connectivity issues and “how to” requests to performance issue troubleshooting in-depth. Not just from Brocade tools internal and external but from command line output.
Monroe, LA, US
Third line support for the backup and storage elements of shared and dedicated hosting environments. The main technologies I worked with for the Savvis utility storage offering. Were 3par Inserv arrays, with Brocade 48000 director switches for fabric connectivity. The host side I configured emulex/qlogic host bus adapters and multi-pathing. Platforms.
San Jose, California, US
Supported Enterprise and Business critical customers resolving issues as quickly as possible. Outside of the Netbackup application, I helped identify and suggest fixes for any operating system or hardware problem affecting Netbackup. The majority of this was break fix, but I often worked with customers on preparing estates for upgrades. Skills that were.
Windsor, Berkshire, GB
During my time with Centrica I worked in two roles. 2002 – 2005 with the Compaq Midrange team in estate management. 2005 – 2006 with the Datacentre Reactive Team in backup and Storage support.Datacentre Reactive – Storage/NetbackupSenior Technical Analyst. After a re-organisation I joined the Datacentre Reactive team when my OpenVMS/Tru64 system management.
Harris County, Texas, US
I started my career with Digital/Compaq as a apprentice training to be a field engineer. And then moved into hardware diagnosis. Systems Diagnosis Specialist. Diagnosed customer hardware or operating system problems on DEC/Compaq Alpha OpenVMS and Tru64 UNIX systems. Problems ranging from basic hardware problems to some crash analysis,This role provided.
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Karthikeya Rao
Colleague at Hewlett Packard EnterpriseSanta Clara, California, United States, United States
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Terry Sullivan
Colleague at Hewlett Packard EnterpriseColumbia, Tennessee, United States, United States
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Randy (Randel) Porter
Colleague at Hewlett Packard EnterpriseSan Francisco Bay Area, United States, United States
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Paul Yamsuan
Colleague at Hewlett Packard EnterprisePhilippines, Philippines
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Ruth Rosenberg
Colleague at Hewlett Packard EnterpriseLafayette, California, United States, United States
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Robert San Pedro
Colleague at Hewlett Packard EnterpriseSan Diego, California, United States, United States
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Brett Folkers
Colleague at Hewlett Packard EnterpriseKnoxville, Tennessee, United States, United States
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Joveli Stesha Njomin
Colleague at Hewlett Packard EnterpriseSan Jose, California, United States, United States
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Nathan Ramamurthy Reddy
Colleague at Hewlett Packard EnterpriseAustin, Texas, United States, United States
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Leena Muddi
Colleague at Hewlett Packard EnterpriseUnited States, United States
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Quick answers generated from the profile data available on this page.
Stuart Main works for Hewlett Packard Enterprise.
Stuart Main is listed as Proactive Support Manager (a mix of Support Account Management/Technical Account Management/Technical consultancy for dedicated Accounts) with masses of customer technical support and services experience. at Hewlett Packard Enterprise.
AeroLeads has found 1 work email signal at @rackspace.com for Stuart Main at Hewlett Packard Enterprise.
Stuart Main is based in Isleworth, England, United Kingdom while working with Hewlett Packard Enterprise.
Stuart Main has worked for Hewlett Packard Enterprise, Netapp Solidfire, Rackspace Technology, Virtana Corp., and Brocade.
Stuart Main's colleagues at Hewlett Packard Enterprise include Karthikeya Rao, Terry Sullivan, Randy (Randel) Porter, Paul Yamsuan, and Ruth Rosenberg.
You can use AeroLeads to view verified contact signals for Stuart Main at Hewlett Packard Enterprise, including work email, phone, and LinkedIn data when available.
Stuart Main holds Hnc, Computing from Reading College.
Stuart Main is listed with skills including San, Storage, Storage Area Networks, Brocade, Storage Virtualization, Data Center, Virtualization, and High Availability.
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