Maira Ramos, Ctfl Email & Phone Number

Provide support for the Global Electronic Approval Routing System (GEARS) platform used by all branches of the military, Department of Defense Civilians, and Contractors worldwide. Position Title: Configuration Management Specialist* Train incoming team members on GEARS application.* Manage, maintain, and provide support for GEARS including 250,000+ users, 150,000+ packets on three sites, serving all branches of the military, Department of Defense Civilians, and Contractors worldwide.

Ft. Huachuca, Az

Provide support for the Global Electronic Approval Routing System (GEARS) platform used by all branches of the military, Department of Defense Civilians, and Contractors worldwide. Position Title: Web Application Developer · Manage, maintain, and provide support for GEARS including 250,000+ users, 150,000+ packets on three sites, serving all branches of the military, Department of Defense Civilians, and Contractors worldwide. · Averaged 109 service request and incident tickets (February 2020) including responding to emails from users.

Ft. Huachuca, Az

Edit build guides, system test plans, concept of operations, memoranda, engineering installation plans, and other documents issued by U.S. Army Network Enterprise Technology Command’s directorates. Assisted with processing over 900 delinquent document support requests within a 2-month period. Position Title: Documentation Team Lead/Technical Editor · Review all submitted documents for adherence to Government Printing Office Style Manual 2008, Army Regulation 25-50, Department of the Army Pamphlet 600-67, and Network Enterprise Technology Command Pamphlet 25-52. · Ensure documents are in the correct template and follow correct format. Review use of capitalization, compound words, spacing before and after tables and figures, and acronym use. Verify spelling and grammar are correct and appropriate. Review table of contents to ensure it accurately reflects with headings in text and pagination. · Organize and maintain documentation libraries for all documents via SharePoint. · Run monthly reports that track weekly and monthly document control numbers assigned, document support requests processed, and documents submitted to the Global Electronic Approval and Routing System for signatures. · Facilitate team meetings to discuss best practices, clarify policy and procedures, and overall editing regulations. · Perform yearly performance appraisals on team. · Assign quality assurance reviews to team.

Sierra Vista, Az

Tested biometric registration software used on the field, wrote and reviewed test cases, documented defect reports, and provided direct information to developers regarding defects. Position Title Software Test Engineer · Wrote and executed regression and validation test cases using Test Trac Client. · Wrote defect reports in both JIRA and Microsoft Team Foundation Server Studio, investigated defects, and provided update status. · Tested biometrics software for sequence and functionality based on requirement specifications and test case steps. · Performed peer reviews of test cases written by test team.

Sierra Vista, Az

Started as an administrative assistant and through my organization of the policies and procedures of the position, cataloging of over 1,000 program-specific and commercial CDs, and the creation of the team’s newsletter, which was distributed to the sector’s corporate officers, the management offered me a software testing technician position. Position Title: Software Testing Technician (last position held) · Performed testing of commercial off the shelf, government off the shelf software, and specialized software based on requirements provided by the Department of Defense customer. · Tested software for sequence and functionality based on requirement specifications. · Identified and documented exact sequence of activities that produced the malfunction. · Wrote defect reports in JIRA, investigated defects and over 250 software problem reports, and provided update status. · Read, executed, and edited test cases, test plans, and test procedures. · Created Standard Operating Procedures manual for administrative position detailing all processes of assigned duties and tasks, accounts receivable and payable, vendors, new hire in-processing, employee out-processing, and corporate communications and updates. · Edited employee compliance guide after collection, analysis, and selection of information from various sources.

Sierra Vista, Az

* Created Standard Operating Procedures manual for position detailing all processes of assigned duties and tasks.* Created, wrote for and produced monthly newsletter.* Initialized the cataloging, archiving and maintenance of over 1,000 program-specific and commercial software CDs.* Property book back up for issuing hand receipts, inventory of equipment valued at 1million dollars and supply ordering through iBuy.

* Conduct 2-day new team member orientation* Write for Hotel's internal monthly newsletter* Provide training guidance to departments * Assist with team member recognition programs * Coordinate and maintain track of Hilton-brand mandated training* Serve as Manager on Duty as required

Mescalero, Nm

Training Manager later promoted to Senior Training Manager * Create and conduct customer service training classes for team members * Photograph, write for, and produce company's internal monthly magazine * Developed and conduct supervisory skills and management classes for front-line supervisors * Edited training manuals, job aids, evaluations, and test materials for the human resources and training departments* Assist with coverage in human resources, during job fairs, team member relations events, and pre-screening applicants * Conduct 3-day new team member orientation * Provide training guidance to designated departments on job specific training * Assist with writing job descriptions and standards for essential duties and responsibilities * Extensively involved in all training activities in preparation for opening of new resort Slot Supervisor later promoted to Lead Slot SupervisorCompliance Officer Slot Attendant Cage Cashier Housekeeping