Jackal Ma Email & Phone Number

With over 20 years of experience in the supply chain industry, I have a proven track record in operational excellence, efficiency optimization, and customer satisfaction. My career is marked by significant improvements in quality and efficiency through the adoption of Six Sigma and Lean methodologies. As an agile leader, I thrive on overcoming new challenges and employ meticulous strategies in problem-solving. I am dedicated to fostering collaborative team cultures and leveraging data-driven approaches to achieve sustainable performance growth.

Listed skills include Quality Management, Supplier Quality, Quality Auditing, Six Sigma, and 10 others.

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  Senior Director - Quality Management

  Meiyume

  Jan 2023 - Present - Hong Kong Sar

  - Lead a diverse team of 75 staff members accorss Hong Kong, China, Paris, and New York, overseeing the quality of luxury cosmetic packaging (metal, plastic, glass, wood, paper, fabric) and turnkey products.- Manage over 200 suppliers across various manufacturing processes, achieving a >98% passing rate across all the product ranges.- Establish quality metrics and strategic planning to enhance visibility into quality performance and driving accountability.- Plan and facilitate team development, providing coaching that enhanced team competency and increased the use of key quality tools (FMEA and SPC) from <10% to >60% of projects.- Restructure teams to foster collaborative environment, boosting productivity by 40%.- Streamline quality operations, reducing the cost of quality from 2.2% to 1.4% while maintaining constant sales volume.- Enhance skillsets from product inspection to risk prevention through manufacturing monitoring and risk assessment, leading to a 25% reduction in quality complaints.- Manage product regulatory compliance and in-house laboratory services to meet evolving customer requirements.- Establish a robust quality management system, achieving a 100% audit pass rate and zero critical non-compliance in customer audits.- Drive the ESG/CTPAT compliance initiatives, resulting zero critical observations during audits and inspections.