Malathi R Email & Phone Number

Bengaluru, Karnataka, India

Bangalore

◊ Heading the branch operations across Hubs of South.◊ Post Joining set up 3 Hubs including Bangalore, Hyderabad and Tamil Nadu.◊ Effective and seamless operational efficiency in Operational setup with Standardisation in process across south.◊ Effective customer satisfaction, Complaint re-dressel at branch level, achieving the required customer satisfaction level.◊ Ensured adequate levels of service guarantee on all operational aspects for both banc assurance, Brokers and Business associates◊ Have been promoted from Assistant Manager to Deputy manager in a short span◊ Also Promoted to Zonal Business Support Manager

Bangalore

◊ Heading the branch operations, Recruitment processing, Client servicing and Admin facilitation at branch level.◊ Effective Complaint re-dressel at branch level, achieving the required customer satisfaction level.◊ Ensured adequate levels of accuracy in the team for new business proposal received for both banc assurance, Brokers and Direct Sales Teams for a branch and spoke location.◊ Ensure accurate primary underwriting, bank reconciliation & Rigours follow-up on all requirements, for speedy issuance of insurance policies.◊ Regular training on compliance of documentation as required by underwriting and Compliance team, downloading / training of process changes to sales team.◊ Induction for all new joiners (south) operations and providing on job training for efficient handing of activities at branch.◊ Monitoring and Processing the Advisor dockets for recruitment, coordinating for admission for training, readmission examination, re-examination, result declaration, licensing, coding, and license renewal for all advisors.◊ A point of contact for all queries raised by agent and resolution seeked through coordination.◊ Documentation processing related to HR (joining formalities, resignation, termination, full and final settlement, PF processing).◊ Preparing low stock report. Stock maintenance, control and ordering. ◊ Imprest handling for the branch. Allocated costs as per the expense incurred.◊ Invoice Management, Received and verified invoices and requisitions for goods and services for effective and accurate admin facilitation. Ensured timely payment made to all vendors.◊ Retaining the existing customers and adding extra revenue to company by generating leads over the counter and ensuring the best services rendered.

Bangalore

◊ Primary Underwriting of all new business applications for compliance on documentation as per U/W, IRDA and AML to avoid any delay in issuance of policies.◊ Maintain an intense MIS for the branch for all activities as required by organisation◊ Interface between insurance agents and company. Coordinate for disbursement of commission to advisors.◊ Took responsibility for follow-up of the joining, resignation and termination process. Initiated empanelment of medical centres and recruitment agencies.◊ Compilation of information and sending the same as news letters to advisors on monthly basis.◊ Assist branch head for event management at branch level.◊ Was given the opportunity to manage complete branch operations in all departments involved at branch. ◊ Have been of value addition handling accounts and admin post, recruitment and training coordinator when branch faced manpower crisis.

Bangalore

◊ Interface between VIP/Celebrity and high billing customer accounts and organisation.◊ Checking of compliance in terms of documentation for activation or deactivation of services.◊ Interface b/w various departments to enable service provisioning, help resolve customer issues relating to billing and technical coverage.◊ Coordinating for assigning and reassigning of services as per requirement.◊ Closure of client complaints received through SMS, Phone, Email, white mail and fax.

Bangalore

◊ Team player for various projects handled NIIT, COMPAQ.◊ Team lead for NIIT Project, Project management and maintenance of Annual reports.◊ Interacting with various centre heads of various channel partners located across city.◊ Generating Revenue for the company by maximising the leads for NIIT project

Bachelor Of Engineering (Be)

Education record