SAP Basis Project Management, Customer Experience and Management, Basis Operations & Delivery, Senior SAP Basis/HANA Solution Architect, Consulting, SAP Presales

As a Project Lead, I managed a small team of 4 Basis professionals and 2 Tower Leads, drive all the Basis & cross module deliverables within the project. Administration/Update of HANA 1.0 SPS 8 & Right from Implementation of SolMan ChaRM, Business Process and Interface Monitoring, , System performance Evaluation and RCA factored along with Level 2 and Level 3 support for Incident, Major Incidents, Problem Management & User Access management. In parallel driving the team towards the implementation of ChaRM & Business Process Monitoring in Solution Manager.DMO Migration: Performed DMO Migration from ECC6.0-ORA11203 to ECC6.0 EHP 7 on HANA 1.0 SPS9 Rev97 (Sandbox)

SAP Basis / Solution Manager Architect at WiproAs a Basis Architect, I managed a small team of 4 Basis professionals, drive all the Basis & cross module deliverables within the project. Right from Implementation of SolMan Business Process and Interface Monitoring, Back ground Jobs Monitoring, System performance monitoring and RCA factored along with Level 2 and Level 3 support for Incident, Major Incidents, Problem Management & User Access management. In parallel driving the team towards the implementation of Business Process Monitoring in Solution Manager. Implementing the KPIs from Manufacturing Domain scenarios and Analytical Dashboards.

Role: SAP Basis Lead / CRM Middleware SpecialistClient: Origin Energy

Role: SAP Basis LeadClient: Eli Lilly SupportResponsbilities:Lead the team towards SAP Basis Support box. -Task assignment(delegation, partitioning, coordination between tasks), Timeliness ofdeliverables, Timely Escalation / Status updates, Foresee issues &take timely action.Organize team meeting / ensure effective participation by all, Providetechnical guidance to team as required, Identify Training reqt andtracking development needs of team members, Coaching/mentoring new teammembers, Tracking of Trainings for Team members, Timeliness andEffectiveness of Performance appraisal & feedback to team members.1. Managing the design and development of SAP & CRM Middleware Applications2. Providing the solutions for technical issues related to SAP Basis, CRM Middleware, SAP performance.3. SAP Systems Restore/Build, Refresh/Copy4. SAP Basis Support Lead5. Knowledge Transitions to other team members.

Role: SAP CRM Basis Lead Client: The PriceWaterHouse CoopersProject: PWC IRIS Implementation: One of the world’s largest providers of assurance, tax, and business consulting services. Their best outcomes are achieved through close collaboration with our clients and the many stakeholder communities they serve. Contribution:  Team Management (2 Basis & 2 Security) & Coordination. Environment Setup- SAP ECC 6.0, SAP CRM 7.0 EHP2, MS SQL 2008, Windows 2008 Installation of SAP CRM 7.0 and Basis Administration Tasks SAP CRM Middleware Setup Establishing CRM Interactive Reporting Applying OSS notes,patches,support packs, Daily monitoring Kernel Upgradation WEBUI Logo enhancement

SAPCRM 2007 & Mobile Sales Implementation – Full CycleRole: SAP Basis/Functional(MSA) ConsultantClient: The Scotts Miracle-Gro, USDescription: An American Multinational Corporation known for its branded consumer products for lawn and garden care, with products for professional horticulture as well. It provides industry-leading lawn, garden and outdoor living products and services. It is the world's largest marketer of branded consumer lawn and garden products, with a full range of products for professional horticulture as well.Contribution: • Environment Setup- SAP ECC 6.0, SAP CRM 2007, Oracle 10g, MSA application on Business User’s Laptops• Installation of SAP CRM 6.0 (DEV,QAS,PRD) and Basis Administration Tasks• Applying OSS notes,patches,support packs, Daily monitoring• SAP R/3 & CRM Security for Roles/Authorizations for Business Users• Mobile Sales Implementation which includes Communication Station & Mobile Application Repository Setup, Mobile Clients in offshore and US/Europe Sales field.• Mobile Development Workstation setup at Developers site• Replication of CRM Data from CRM Server to Mobile Clients and field sales data from Mobile Clients to CRM Online after synchronization• Client upgrades, Transports of Runtime and MUP files from Dev Workstation to production clients after testing.* Implemented Mobile Sales roll-out in Netherlands, US.* Implemented Mobile Sales Application also for SAP CRM Wipro Technologies

Project description: Setup of SAPCRM 2007 in DMZ right from installation to daily administration, access over internet.Configuration of WEBUI(6.0) that mainly focuses on bringing out the Sales Force Automation enhancements with SAPCRM 2007 system and customizing the WEB interface for end user to analyze data related to sales industry along with the in-depth functionalities of Sales Reporting and Pipeline performances Responsibilities/ Contributions:>Enhancements and configurations of WEB UI.>Zcreation of an existing default configuration from the WEB UI and customizing it to a role specific configuration>Configuration involved hiding fields, tabs in ViewSet.>Customization of Navigation Bar Profile ,Work Centres and Direct Link Groups.>Account, Contact Management and Lead Management>Opportunity Management.>Calendar Management.>Sales Cycle: Creation of end to end business transactions from lead to Sales order.>Report management.: Converted CRM Client to BI Client for accessing the CRM Interactive Reporting, Showcase interactive reports using fully integrated BI Client in SAP CRM 2007.>Groupware Integration: MS Outlook integration with CRM WEBUI to manage the scheduled task activities in Outlook Mailbox, It also provides feature to generate microsoft word documents out of CRM Data

Client: Pitney BowesRole: SAP Basis ConsultantProject description:Sales Force Automation enhancements with SAPCRM 2007 system and customizing the WEB interface for end user to analyze data related to sales industry along with the in-depth functionalities of Sales Reporting and Pipeline performances. Responsibilities/ Contributions:>Enhancements and configurations of WEB UI.>Zcreation of an existing default configuration from the WEB UI and customizing it to a role specific configuration>Configuration involved hiding fields, tabs in ViewSet.>Customization of Navigation Bar Profile ,Work Centres and Direct Link Groups.>Account, Contact Management and Lead Management Opportunity Management.Calendar Management.>Sales Cycle: Creation of end to end business transactions from lead to Sales order.

SAP CRM CoE is an integral part of SAP CRM Practice. CRM consultants from technical and functional field carry out important POCs for clients and perform demo.It focuses on integration of SAP systems with other R/3-BW-XI etc systems through middleware,WebClient framework and PCUI portal approach, Internet sales and Business packages deployment.•Environment Setup- SAP CRM 5.0,5.2, 6.0, Oracle 10g•Installing SAP CRM in CoE servers along with the launching of Business Packages,IC Web Client,Licensing,Database Check, Error Check, Workload distribution, maintaining and keeping track on users in use of that application,Applying OSS notes,support packages, patches,Performing SAP systems backups and restoration,Troubleshooting Errors,User Administration, managing authorization roles and SAP R/3 security•Deploying Business packages,java Components,Installing and launching Map Box for Groupware Integration,Windows Hardening for providing access to users through VPN outside the Wipro backbone.

Client: Akzo Nobel,NetherlandRole: SAP Basis ConsultantDescription: Akzo Nobel is a multi-national manufacturing corporation, active in healthcare products, coatings and chemicals Akzo Nobel Basis support involved handling service tickets of various issues related to database space, printer configuration, support package upgrade, implementing notes etcContribution: • Environment Setup- SAP R/3 4.6c, SQL 2005• Daily Monitoring activities, Database Check & Resolving space issues• Applying OSS notes,patches,support packs• Ticket Handling

Client: Olympus, ChinaRole: SAP Basis AdministratorDescription: Olympus Corporation business line is extended from manufacturing and sales of equipment and devices for medical and health care, imaging and information and industrial applications. The project scope started right from FICO R/3 implementation to interfacing with SFA and NEWS systems.Contribution: • Environment Setup- SAP R/3 4.7c,Oracle 9.2.0.4.0• Daily Monitoring activities• Database Check and Tuning• Performing Backup activities, Applying Oss Notes