Malcolm Brooks Email & Phone Number

Yelm, Wa, Us

Portland, Oregon, United States

Fairview, Oregon, United States

Sandy, Oregon, United States

Sandy, Oregon, United States

Managing all operational and team member aspects of a specialty retail farm and ranch store. Primary duties included driving sales and profit, building the team, building customer loyalty, and leading execution of company standards. Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.Take the initiative to support selling initiatives and build customer loyalty through GURA:• Greet the Customer.• Uncover the Customers’ needs.• Recommend products.• Ask for the Sale.Drive sales and profit. This includes driving top line sales, creating and modeling behaviors to support a culture of selling, executing merchandising initiatives, expense control, profit/loss management, as well as protecting company assets and reducing shrink by adhering to loss prevention standards. Building the store team. This includes hiring/staffing decisions, Team Member retention, managing the schedule and payroll management, Team Member training and development, succession planning, Team Member performance reviews and counseling, and maintaining a safe and productive work environment. Lead execution of Tractor Supply Company standards. This includes store presentation standards/processes, inventory management, freight movement, pricing/promotional activities, loss prevention, procedural audit compliance, as well as planning and delegation of daily tasks.My position required me to perform a combination of the following duties during their day. Although it did vary from one day to another. To run the business and staffing model makes it essential that I had to be able to perform all of the following duties accurately, efficiently and safely on a regular basis and without advance notice:• Handle and resolve customer complaints/issues and ensure the customer has a positive shopping experience.• Perform opening and closing procedures.• Transport and make deposits to the bank.• Supervise cash handling procedures.

Grand Forks, North Dakota, United States

Assist the current Manager in all operational and team member aspects of a specialty retail farm and ranch store. Primary duties included driving sales and profit, building the team, building customer loyalty, and leading execution of company standards. Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.Take the initiative to support selling initiatives and build customer loyalty through GURA:• Greet the Customer.• Uncover the Customers’ needs.• Recommend products.• Ask for the Sale.Drive sales and profit. This includes driving top line sales, creating and modeling behaviors to support a culture of selling, executing merchandising initiatives, expense control, profit/loss management, as well as protecting company assets and reducing shrink by adhering to loss prevention standards. Building the store team. This includes hiring/staffing decisions, Team Member retention, managing the schedule and payroll management, Team Member training and development, succession planning, Team Member performance reviews and counseling, and maintaining a safe and productive work environment. Lead execution of Tractor Supply Company standards. This includes store presentation standards/processes, inventory management, freight movement, pricing/promotional activities, loss prevention, procedural audit compliance, as well as planning and delegation of daily tasks.My position required me to perform a combination of the following duties during their day. Although it did vary from one day to another. To run the business and staffing model makes it essential that I had to be able to perform all of the following duties accurately, efficiently and safely on a regular basis and without advance notice:• Handle and resolve customer complaints/issues and ensure the customer has a positive shopping experience.• Perform opening and closing procedures.• Transport and make deposits to the bank.• Supervise cash handling procedures.

Bay City, Michigan, United States

Primary Duties required to achieve overall store sales goals and service objectives. Manage and grow professional customer relationships to maintain and increase sales volume. To hire and train store team members in operational processes and procedures. Employee performance evaluations. Ensure all inventory and operational standards are performed on a daily basis. Coach all team members to deliver on customer expectations. Task daily assignments on completion of appointments and duties. Embrace diversity and foster a respectful environment for both the customers and team members. Provide DIY service including battery insulation, testing, and product installations. The ability to locate and stock parts. Insure safety practices at all times. Advance lookup of parts and sourcing avenues. To train and execute inventory systems and store provided equipment. Use Microsoft software effectively (Word, Excel, PowerPoint). Calculate figures and dollar amounts for discounts, percentages, sales increases and gross profit percentages. To review and analyze business report, such as profit and loss statements. Holding team members accountable by inspecting work quality and to give feedback in a way that the outcome is inspiring.

Midland, Texas, United States

Assist management to drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs. Preform all aspects of customer service. Ensure that workload and labor hours are distributed appropriately for by the work volume of the day. Conducted daily start up meetings which include safety topics, staffing assignments, and warm up activities. Monitor and make staffing moves to ensure the team is trending towards the labor plan for the day. Identify coaching opportunities with the team to ensure proper techniques are consistently being utilized. Provide training and validating knowledge of new and existing employees. Resolve complex customer, system, and inventory-related issues as needed while proactively equipping employees with skills and tools necessary to address customer and operational challenges. Attend leadership meetings. Performs opening and closing responsibilities. Conducts routine safety procedures.

Jackson, Mississippi, United States

Responsible for day to day management/supervisory operations of the shoe store in order to maintain daily operational company standards. Had to be detail oriented with strong organizational skills and strong dedication to excellent customer service. Responsible for Work Schedule and Daily bank deposits. Overseen: Account management, Payroll associate, Counter sales associates, and Store associate.

West Point, Mississippi, United States

Primary Duties required to achieve overall store sales goals and service objectives. Manage and grow professional customer relationships to maintain and increase sales volume. To hire and train store team members in operational processes and procedures. Employee performance evaluations. Ensure all inventory and operational standards are performed on a daily basis. Coach all team members to deliver on customer expectations. Task daily assignments on completion of appointments and duties. Embrace diversity and foster a respectful environment for both the customers and team members. Provide DIY service including battery insulation, testing, and product installations. The ability to locate and stock parts. Insure safety practices at all times. Advance lookup of parts and sourcing avenues. To train and execute inventory systems and store provided equipment. Use Microsoft software effectively (Word, Excel, PowerPoint). Calculate figures and dollar amounts for discounts, percentages, sales increases and gross profit percentages. To review and analyze business report, such as profit and loss statements. Holding team members accountable by inspecting work quality and to give feedback in a way that the outcome is inspiring.

Midland, Michigan, United States

Trim work, hang doors, tiling, demolition, plastering, framing, ceiling, door, and window installation, work from blueprints, drawings, sketches and design specifications, demolition work. Superb communication and interpersonal skill, Own and have experience with a diverse array of tools and equipment, excellent organizational and time management skills, ability to work comfortably on scaffolding, ladders, familiar with workplace safety policies and procedures

Flint, Michigan, United States

Call potential clients in order to expand their own customer baseInterview prospective clients to get information about their financial resources and discuss existing coverageExplain the features of various policiesAnalyze clients’ current insurance policies and suggest additions or other changesCustomize insurance programs to suit individual clientsHandle policy renewals, Maintain electronic and paper records

Honolulu, Hawaii, United States

Maintain all ships supplies associated with deployment of Naval Submarine.To include thorough knowledge of inventory and purchasing procedures, using computerized record keeping systems and basic safety including Material Safety Data Sheets (MSDS). Familiarity with one or more automated supply databases to enter, correct, and retrieve recurring reports and to structure and retrieve specialized reports. Proficient with a calculator. To preform work at this level required knowledge of standardized supply regulations, policies, procedures, or other instructions relating to the specific functions assigned.