Malcolm Yates Email & Phone Number

Lichfield, England, United Kingdom

Lichfield, Staffordshire, United Kingdom

Wolverhampton, United Kingdom

- Project manager implementing a cross divisional change, within the £150m GDPR programme - Restructured project when joined, quickly turning it from ‘Red’ to ‘Green’- Managed direct relationship with a Third Party supplier to deliver the required product. Overcame several blockers, including time and cost pressures - Maintained strong relationships with senior divisional stakeholders, implementing 121s to ensure delivery and tracked milestones through a robust plan- Managing and tracking dependencies between PRIA and wider GDPR Programme- Managed relationship with Training, Communications and PMO leads providing regular updates, with excellent feedback received. Delivered training workshops to Data Privacy Managers. - Mitigation of risks, project status reporting and escalation of issues to executives- Project planning and tracking, creating key milestones and leading workshops - Managed UAT and NFT colleagues, including offshore colleagues

- Project manager implementing the movement of clients from legacy banking channels to the new Commercial Banking Online channel- Delivery of own work package within the £100m programme, including the mitigation of risks, project status reporting and escalation of issues to executives- Designed and implemented the training plan of over 100 colleagues within the client support helpdesk across multiple sites.- Financial management including budgeting and forecasting. Direct link in to the operating model for over 150 colleagues- Responsible for creation, sign off and implementation of the collateral required to ensure clients move across platforms is as seamless as possible. This included website content, emails and colleague scripts- Developing and managing relationships with senior stakeholders, including the senior CBO business lead within CBCD and head of migration design within the programme- Task and line management of direct reports, including appraising and coaching

- Investment Manager responsible for undertaking investment transactions within customer portfolios- Delivery of a new platform into the business, including training, risk management and UAT- Leading team of nine colleagues including appraising and coaching- Delivery of, and compliance with, professional standards framework requirements for self and team- Carrying out root cause analysis in order to mitigate risk

Birmingham, United Kingdom

- Reviewing & authorising investment transactions within company policy