As a key member of the company leadership team, I contributed to the overall business strategy and the development of a culture of collaboration, customer obsession and innovation, following its acquisition. Responsible for building and leading a diverse team (20+ staff) comprising of customer support, operations and billing (leader of leaders). Drove the team to exceed goals, foster a collaborative and positive team environment and place high importance on personal development. I focused on… Show more As a key member of the company leadership team, I contributed to the overall business strategy and the development of a culture of collaboration, customer obsession and innovation, following its acquisition. Responsible for building and leading a diverse team (20+ staff) comprising of customer support, operations and billing (leader of leaders). Drove the team to exceed goals, foster a collaborative and positive team environment and place high importance on personal development. I focused on empowering the teams to contribute to the entire customer lifecycle, learning from customers and user feedback; ultimately feeling more connected to the solutions they deliver. Show less

Recruited the complete business support team, building team culture and leading all training and upskilling of the team. Engaged and built relationships with internal and external stakeholders to understand our customer needs, then design, document and continuously improve the customer journey. Analyzed and assesses strategies and processes, to ensure the right initiatives were prioritised to drive positive business and customer outcomes.

Design, document and implement the complete customer journey. Manage and develop the FarmIQ support team to deliver an enhanced end to end customer experience. Engage and build relationships with all teams across the business to ensure continuous improvement of the customer experience.

Led FarmIQ's support team to deliver excellent customer support. Drove the team to deliver an exceptional customer experience, ensuring all customers requests are met and FarmIQ's support offering was ever evolving and improving.

Provided in-depth support for FarmIQ's customers, work closely with the development team to feedback customer enhancements to continuously improve FarmIQ's software. Organised and delivered face to face training to FarmIQ customers around New Zealand

Worked seasonally for five years.Managed and directed a team of twenty temporary harvest workers of varying skill and background. Responsible for the planning, directing and managing of day to day tasks to ensure a timely completion of a 20,000ha harvest.

Organised and ran group travel trips through Europe, Central Asia and Africa. Led, motivated and communicated with groups of up to 24 tourists on a day-to-day basis, obtaining consistently high feedback from clients. Demonstrating an ability to interact and form relationships with all clients regardless of age, nationality or cultural background.

Customer service representative in the corporate managed accounts centre in Christchurch. Head hunted for additional responsibility and training in order to provide help and assistance during the takeover of Gen-i by Telecom.