Malcolm Mccurry Email & Phone Number

Aurora, IL

Sterling, VA

• Provided remote administration support for users ensuring connectivity and support of printers and workstations.
• Acted as primary point of contact for hardware and software support.
• Performed daily office tasks including but not limited to managing daily customer transactions, resolving escalated customer service concerns, ordering product, processing payroll, recruiting staff, and basic bookkeeping

Chicago, IL

• Subject Matter Expert for Orbitz Managed Host hotels
• Handled client implementations, conversion projects, program upgrades, technical changes or service projects that require less complex solutions
• Interface with other data departments internally and externally to prevent and resolve issues
• Advise on options to accommodate business demands using company training and personal experience
• Developed and implemented automated solutions resulting in increased efficiency and productivity across activities.
• Created standardized forms, resulting in time savings and error mitigation.

Oakbrook Terrace, IL

• Monitored entire Redbox system and troubleshot issues that arose.
• Provided Level 1 technical support for inbound calls and e-mails concerning technical issues at Redbox kiosks.
• Provide administrative and technical support to field staff (support on troubleshooting and documentation)
• Evaluate, streamline and monitor process execution in compliance to assure the highest levels of customer services and to achieve performance goals
• Monitor and analyze any trends with new software updates or release, any new hardware modifications or devices

Managed daily customer transactions, resolved escalated customer service concerns, product ordering, and basic bookkeeping for a furniture liquidation company. Responsibilities included providing inventory control and reporting from Unix based Point of Sale system.

Managed daily customer transactions, resolved escalated customer service concerns, product ordering, payroll, staffing and basic bookkeeping for a furniture liquidation company. Computer Projects Performed:Provided troubleshooting support of Point of Sale systems running in a Windows Server 2003 environment.Reset and assigned passwords, set up user.

Managed shipping and receiving of technology goods, internal customer support, communication with vendors, staff scheduling and inventory control.

• Managed inventory, ordering, customer service, employee scheduling and bookkeeping.Notable Project Performed: Wrote Excel templates which automated inventory, daily paperwork and weekly profit & loss statements.
• Troubleshot Point of Sale systems running in a Windows Server 2003 environment
• Created User Accounts, Reset and assigned passwords within Active Directory.
• Provided remote administration support for users ensuring connectivity and support of printers and workstations.
• Acted as primary point of contact for hardware and software support.
• Performed daily office tasks including but not limited to managing daily customer transactions, resolving escalated customer service concerns, ordering product, processing payroll, recruiting staff, and basic.

Mcp, Mcts

Computer Science