Major Achievements: Migrated BMS Schneider and Gallagher to AWS infrastructure, this was a first for Schneider. Savings of around $70000 in licensing costs and met our ‘cloud first’ objective. Led the project to develop our first AWS SQL Cluster, creating a template that meets governance and standards for future use, by other applications.  Developed and nurtured closely knit relations with vendors across my portfolio. Partnering with vendors to achieve mutually beneficial outcomes. Unlocking value and better strategic positions for Air New Zealand. Gallagher, Schneider, Microsoft, Adobe, NTT. Negotiated hardware supply deals with suppliers over Covid, enabling business continuity. Reduced our Microsoft spend by $3 million, through right sizing our license offering, eliminating waste, yet providing our staff the required functionality to perform their duties. Developed a strategic roadmap with Gallagher to consolidate services & exit other products, leading to a reduction in licensing costs and reducing our suppliers. Improved processes with our software vendors, achieved zero tolerance to delays in licensing renewals. Since Jan2022, all renewals have been completed in time, ensuring a 100% compliant position for Air New Zealand.Responsibilities: Procurement of hardware & software ensuring services are delivered across Air NZ. Project Management and Product Owner for applications serving the Properties team. End to end lifecycle management of digital assets (procurement to disposal/decommission) Facilitate policies, standards, procedures and governance control. Vendor management, Budget forecasts and management and adherence to SLAs.

Major Achievements:Project Management and Product Owner: - Gallagher Software Upgrades (2016 & 2020) Achieved with zero impact with all issues resolved within 24hours of go live.- Time and Attendance Upgrade Project at the all NZ airports (2018 & 2021) New product induction, Managed stakeholder and change management across HR/payroll, Resourcing, Airport Operations and external vendors. This enabled accurate time reporting and pay, resulting in resolving union related requirements.  Delivered one month ahead of schedule and well within budget. Provided a painless transition and enhanced user experience to 4000+ users. Collaborated with Gallagher on Product Reviews, Enhancements and Road Maps.Business Analysis:  SDLC & Agile methods to deliver new features & bug fixes across 2 week sprints.  Facilitated requirements gathering and process improvement workshops, this helped define the volume and priority of this work. Developed several new processes & self service options that led to higher customer engagement and reduction of the sales support team workload.  Configured Dynamics CRM mobile, this resulted in a $1 million project being redundant, saving us resources.Responsibilities: Requirements gathering and working with developers to deliver changes. SDLC and Agile Business Analysis Business case, hardware installs, cabling, data integration and APIs to various systems Sales Reporting, analysis and recommendations  Generate Invoicing and Statements of Account for our high value corporate customers. Regression testing and test scripts Change Management and communications plans.

Major Achievements:- Travelcard [Air New Zealand’s corporate sales programme] Identified revenue leaks and system inefficiencies and solutions for fix them.  Process enhancements using six sigma methodologies, reducing time and resources spent on processes. This also led to better outcomes for our corporate customers. Improvements to contract maintenance time from 4 hours to 1 hour. Recommended a process to the sales team that made this role redundant, saving the company 0.5 FTE. - National Cargo [Air New Zealand’s Domestic Cargo Service] Developed new processes for faster, more accurate invoice processing. Provided customers better quality invoices and reports based on their needs and requirements. Created reports with better data quality, led to better sales and revenue reporting.- Simplified Interline Settlement [New IATA industry revenue settlement programme] Mapped new processes and implemented system changes keeping costs and resource requirements at a minimum.Responsibilities: Maintain complex data in various applications. This data was invoice other airlines, agents, corporate customers and for sales and revenue reporting. Process improvement and error reduction using critical thinking and solutions Stakeholder and customer engagement Reporting, contract recommendations and customer spend analysis for the sales teams

Interline Auditor (2003 – 2007)Interline billing checks in accordance with standard IATA procedures. Reporting on incorrect billings and raising issues with Pricing and IT teams.Sales Auditor (secondment 2005)Ticketing inaccuracies and under collections audited and money recovered from worldwide agents. Education and training to agents on better ticketing practices and reservation system data accuracy.

- Managed a team of 8 operators providing an EDI service at the Mumbai International Air Cargo Terminal. - 80% of the business came from 20% of our customers and these 20% were very unhappy with our service and were threatening to leave. Within 3months I re-gained their confidence in our service and in 6 months I resolved all outstanding problems to make us a trusted supplier and then went on to increase our customer base and revenue by 30% , in 12months time.

British Airways outsourced operation. I worked several roles here and excelled in all and was specifically recognised for my outstanding customer relations skills.