Malik Felix Email & Phone Number

New York, New York, US

New York, New York, US

Crafting clear and concise production code that powers the Greenhouse Onboarding platform. Build product features to enable self-service solutions for customers as well as internal support teams. I collaborate with Engineering leadership on new initiatives that mitigate issues and service requests from customers and support teams. I thrive on collaborating.

New York, New York, US

Established niche product escalation processes which improved cross-functional relationships between Support Engineering and Production Engineering teams. Increased time to resolution and created opportunities for internal mobility. Facilitated training on internal processes and support domains to minimize single points of failure.

New York, New York, US

Resolved technical issues by engaging directly with customers to provide answers, guidance, and effective solutions to their concerns. Played a crucial role in coveying valuable product feedback to the appropriate teams, contributing to the ongoing improvement of Greenhouse offerings. Responsible for the upkeep and enhancement of internal support.

New York, NY, US

Collaborated with IT Operations, Architects, and Engineering teams to uphold an uninterrupted technology environment. Triaged technical concerns, liaised closely with users, and promptly escalated matters as needed to ensure swift and effective resolution. Refreshed and created support documentation for users and IT personnel to ensure sufficient self-help.

Frankfurt Am Main, Hessen, DE

Responsible for Meeting with stakeholders to figure out their technical needs in order to deliver services proactively. Act as liaison between the business and Local Services management in NY to report metrics, issues, and ideas on how to improve productivity and mitigate issues. Responsible for offering technical support to over 400 onsite users and.

Purchase, New York, US

Offered technical support to over 2,500 onsite users in headquarter office in a Windows/Mac environment. Used GSM Service Manager to monitor, troubleshoot and remediate issues. Worked with various IT groups to test new technology or technical services to ensure seamless use for stakeholders. Acted as consultant for assigned groups/departments to build or.

London, GB

Offered technical support to over 9,000 onsite users between the headquarter office and NYC satellite offices in a Windows and Mac environment. Utilized Service-Now to monitor, troubleshoot, and remediate issues as well as for asset management purposes. Organized and led small teams to complete small projects to increase production or prevent issues for.

San Mateo, California, US

Offered technical support to 250+ onsite users as well as users in remote locations by phone or by using remote technology. Supported staff events for C-Level executives, board meetings, and celebration events. Led on technical demos and trainings for new technology being introduced into the environment. Was also responsible for supporting LANs, WANs, and.

Omaha, NE, US

A 7-week internship where I worked in the Application Development group on the Quality Assurance team. During these 7 weeks I executed and documented test scripts to ensure proper validation of software requirements for mobile application releases. Also created traceability matrix for all requirements and corresponding test cases to ensure testing coverage.

New York, New York, US

Assisted in building and maintaining systems to show prices, risks, profits and losses for fixed income traders. Responsible for creating test plans, procedures, and cases for the migration of Microsoft Office 2003 to 2010 using Microsoft Excel and HP Quality Center. Also researched production issues with developers in order to design and implement bug.

Bachelor Of Science - Bs, Computer Science

Front-End Web Development

Software Development

Cisco It Essentials 5.0 Certification, Information Technology

Professional Development

Technical Training Certificate, Quality Assurance