Patrick Malone Email & Phone Number

Ellicott City, MD, US

• Pre-sales Support: Collaborated with potential clients to assess technical requirements, analyze system architectures, and propose tailored solutions. Delivered customized product demonstrations, focusing integration.
• Solution QA: Performed comprehensive regression testing across multiple software environments, utilizing tools for bug tracking and automated testing. Worked closely with development teams to validate and troubleshoot.
• Customer Success: Provided advanced technical support for post-deployment customer inquiries, conducting deep-dive sessions to resolve software configuration issues and offer best practices for optimization. Delivered.
• Implementation Management: Led enterprise solution implementations from setup to complex deployments, including API and third-party integrations, and chatbot configurations. Managed technical documentation, configured.

• Met with prospective parents to highlight Kumon’s advantages over competitors.
• Supervised curriculum development and classroom setup and trained new employees for effective learning.
• Created individual learning paths and tutored students aged 4 to 18.

Washington D.C. Metro Area

• Managed Active Directory updates, remotely accessing and configuring company servers, ensuring data integrity, user account management, and system security.
• Imaged and deployed laptops with the latest operating systems and applications, automating the provisioning process and optimizing the IT onboarding workflow.
• Developed and maintained detailed Ethernet wiring diagrams, improving network infrastructure documentation and supporting capacity planning efforts.
• Performed hardware diagnostics and troubleshooting for workstations, network devices, and peripherals, ensuring minimal downtime and prompt issue resolution.
• Assisted in managing network access permissions and security protocols, adhering to industry standards for data protection and compliance.
• Supported the IT team in configuring and maintaining office-wide software installations, ensuring system stability and user productivity.

Columbia, Maryland

• Set up daily schedules for maximum efficiency
• Received and completed daily list of projects in a team environment
• Painted interior and exterior of school buildings and refinished school furniture

Ellicott City, MD

Serve as part-time employee on an as needed basis. Perform miscellaneous tasks such as painting, handyman work, house cleaning, furniture moving and other manual labor. Projects and tasks vary depending on the circumstance.

Bachelor Of Science - Bs, Cybersecurity

3.76 Cumulative GPA, 2 classes at a time in 8 week spans. While working full time.

Bachelor’S Degree, Computer Networks / Cyber Security

Curriculum Highlights/Certifications: • TestOut Network Pro Certified • Completed Class & Scheduled for CompTIA Network+ Certification •.

Bachelor'S Degree, Computer And Information Sciences And Support Services

Activities and Societies: Tau Kappa Epsilon Curriculum Highlights: Computing in the Modern World, Algorithmic Design (coding in JAVA with.

Education record

Activities and Societies: Lacrosse