Malcolm Thompson

Malcolm Thompson Email and Phone Number

Director at Ensighted, Director at Adaptivity Consulting @ ensighted
australia
Malcolm Thompson's Location
Greater Sydney Area, Australia
Malcolm Thompson's Contact Details

Malcolm Thompson personal email

n/a
About Malcolm Thompson

Malcolm has over 15 years of experience in consulting, project management, productmanagement, strategic marketing and business management. His experience spansover numerous industries including banking and telecommunicationsSpecialties: His core expertise lies in:• Strategic planning and strategic marketing• Strategic advice in Customer Service• Business case development and business requirements analysis.• CRM-enabling technologies, including multimedia contact centers, businessintelligence and marketing applications, and data warehouse technologies

Malcolm Thompson's Current Company Details
ensighted

Ensighted

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Director at Ensighted, Director at Adaptivity Consulting
australia
Website:
ensighted.com.au
Employees:
3
Malcolm Thompson Work Experience Details
  • Ensighted
    Director
    Ensighted Apr 2017 - Present
    Sydney, Australia
    A fast-growing consultancy specialising in enriching and optimising Contact Centre and Digital operations, with 3 core focuses:• Go To Market Advisory• Program Mobilisation & Delivery• Value RealisationWe simplify your tech journey: from acquisition to adoption to Business value realisation, through our expert guidance and operations support.Leveraging your customer data and our extensive years of experiences, we make data led decisions on identifying improvements for your Business and predicting customer needs.“Enriching people through the power of insight.”
    View
  • Adaptivity Consulting
    Director
    Adaptivity Consulting Jan 2017 - Present
    Sydney, Australia
    Adaptivity Consulting helps your organisation to optimise your customers' service journeys and deliver consistently great experiences. In an increasingly digital and competitive world, the imperative to adapt your people and processes to a rapidly changing world has never been greater. Leveraging data analytics, it's possible to understand each step in the customer's journey and design highly personalised and adaptive journeys.With over 17 years of experience in customer service design and data analytics, Malcolm established Adaptivity Consulting to bring together customer journey design and data analytics with a pragmatic approach, to ensure our clients have an effective and flexible approach bringing short term results aligned to a longer term strategic goals for customer service.
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  • Genesys
    Senior Director, Apac Strategic Solutions
    Genesys Jan 2015 - Jan 2017
    Defining and developing our strategies for penetrating existing and adjacent markets with new solution offerings.
    View
  • Genesys
    Director, Strategic Solutions
    Genesys Mar 2012 - Jan 2015
    Sydney, Australia
    View
  • Genesys
    Director, Iwd Practice Lead, Apac
    Genesys Sep 2011 - Mar 2012
    Sydney, Australia
    Responsible for Genesys iWD (intelligent Workload Distribution) Practice across Asia Pacific to drive greater effectivness in the management and distribution of work in the back and front office of service organsiations.
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  • Genesys
    Director, Apac Business Consulting
    Genesys Nov 2006 - Sep 2011
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  • Teradata
    Principal Consultant
    Teradata Nov 2001 - Nov 2006
    View
  • Alcatel-Lucent
    Strategic Marketing Manager
    Alcatel-Lucent May 1996 - Oct 2001
    Supported development of corporate and marketing strategy for Alcatel in Australia & New Zealand Market. Also established Genesys Systems Integration Practice
    View

Malcolm Thompson Skills

Telecommunications Integration Business Intelligence Product Management Strategy Management Consulting Solution Selling Strategic Planning Call Center Customer Experience Pre Sales Contact Centers Data Warehousing Management Crm Call Centers Genesys Saas Vendor Management Enterprise Software Solution Architecture Business Objects Cloud Computing Process Engineering Process Improvement Business Analysis Rfp Outsourcing Voip Managed Services Analytics Unified Communications Sip Ivr Leadership Cti Business Process Itil Service Delivery Change Management Enterprise Architecture Cross Functional Team Leadership Workforce Management Strategic Partnerships Pmp Marketing Strategy Business Transformation Telephony Go To Market Strategy Program Management

Malcolm Thompson Education Details

Frequently Asked Questions about Malcolm Thompson

What company does Malcolm Thompson work for?

Malcolm Thompson works for Ensighted

What is Malcolm Thompson's role at the current company?

Malcolm Thompson's current role is Director at Ensighted, Director at Adaptivity Consulting.

What is Malcolm Thompson's email address?

Malcolm Thompson's email address is ma****@****sys.com

What schools did Malcolm Thompson attend?

Malcolm Thompson attended Monash University, University Of Technology Sydney, Unsw.

What skills is Malcolm Thompson known for?

Malcolm Thompson has skills like Telecommunications, Integration, Business Intelligence, Product Management, Strategy, Management Consulting, Solution Selling, Strategic Planning, Call Center, Customer Experience, Pre Sales, Contact Centers.

Who are Malcolm Thompson's colleagues?

Malcolm Thompson's colleagues are Greg Hedges, Stuart Gielen, Charl Van Wyk.

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