Malcolm has over 15 years of experience in consulting, project management, productmanagement, strategic marketing and business management. His experience spansover numerous industries including banking and telecommunicationsSpecialties: His core expertise lies in:• Strategic planning and strategic marketing• Strategic advice in Customer Service• Business case development and business requirements analysis.• CRM-enabling technologies, including multimedia contact centers, businessintelligence and marketing applications, and data warehouse technologies
Listed skills include Telecommunications, Integration, Business Intelligence, Product Management, and 46 others.