Advisor: Conversational Ai, Automation, Productivity
CurrentDelivering data driven advisory and consultancy services in service design across conversational ai, automation, and productivity improvement.
Jul 2023 - Present
AeroLeads people directory · profile
Greg Hedges Email & Phone Number
Providing advisory services in Conversational Ai, Automation and Productivity
at
Ensighted
1 work email found
@nuance.com
4 phones found area 141, 129, and 781
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Providing advisory services in Conversational Ai, Automation and Productivity
Location
Greater Sydney Area, Australia, Australia
Company size
Who is Greg Hedges? Overview
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Quick answer
Greg Hedges is listed as Providing advisory services in Conversational Ai, Automation and Productivity at Ensighted, a company with 3 employees, based in Greater Sydney Area, Australia, Australia. AeroLeads shows a work email signal at nuance.com, phone signal with area code 141, 129, 781, and a matched LinkedIn profile for Greg Hedges.
Greg Hedges previously worked as Advisor: Conversational Ai, Automation, Productivity at Ensighted and Head of Customer Experience Solutions at Nuance Communications. Greg Hedges holds Master Of International Business, Strategic Change Management In Services, Trade In Services In The Asia Pacific from The University Of Auckland.
Company email context
Email format at Ensighted
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{first}.{last}@nuance.com
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AeroLeads found 1 current-domain work email signal for Greg Hedges. Compare company email patterns before reaching out.
Profile bio
About Greg Hedges
Greg has over 20 years of experience in service design, conversational Ai, operations, consulting and service technology deployment. Greg has worked in service chains in Finance, Utilities, Government, Retail, Transportation, and Entertainment throughout the Asia – Pacific across languages, cultures, technology, people and processes. Greg blends a depth of productivity and customer experience consulting across a breadth of industry verticals with expertise in conversational artificial intelligence, automation, services design / strategy, contact centre platform and process optimisation, multi-channel management, back office optimisation, activity-based costing, business case development, roi modelling and road map development.The combination of this approach and experience provides a unique ability to develop actionable recommendations for a business.Greg holds a Master’s Degree in International Business (Change Management, International Trade in Services), Bachelor’s Degrees in Arts (Geography and Politics) and Commerce (Marketing, Costs and Management Accounting).For Greg, making tangible differences to a business matters, for employees, customers and shareholders. It should always be about the people.
Listed skills include Strategy, Quality Assurance, Negotiation, Acd, and 46 others.
Current workplace
Greg Hedges's current company
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Ensighted
8 roles
Greg Hedges work experience
A career timeline built from the work history available for this profile.
Head Of Customer Experience Solutions
Responsible for Customer Experience Solutions and Consulting for Nuance Communications for Voice Biometrics, Call Steering, Speech Recognition, Virtual Assistants, Mobile and Digital Solutions.Specialties include Customer Effort, NPS, Busines Benefits, Return on Investment, Solution Road Maps.
Feb 2015 - Jun 2023
Director Apac Business Consulting
Responsible for regional business consulting team for Genesys engaging clients in customer experience initiatives. Geographies include: Australia, New Zealand, ASEAN, China, Japan, South Korea, India.
Jul 2013 - Jan 2015
Practice Manager Business Consulting Asia - Pacific
Genesys Laboratories
Responsible for Business Consulting practice for Genesys across all Asia Pacific geographies including: Australia/New Zealand, Japan, China, India, ASEAN, South Korea.
Aug 2011 - Jun 2013
Principal Business Consultant
Genesys Laboratories / Alcatel - Lucent Enterprise
Responsible for business consulting engagements across all Genesys applications: routing, reporting, workforce optimisation, outbound, and IVR. Engagements were focussed on optimisation of applications, return on investment assessments an development road maps.
Oct 2008 - Aug 2011
Director
Customer Interactions Pty Ltd
Contractor supplying Business Consulting services to Genesys.
Mar 2005 - Sep 2008
Senior Business Consultant
Genesys Laboratories
Responsible for business consulting engagements across all Genesys applications: routing, reporting, workforce optimisation, outbound, and IVR. Engagements were focussed on optimisation of applications, return on investment assessments an development road maps.
Mar 2005 - Sep 2008
Senior Contact Centre Business Analyst
Energy Australia
Led Contact Centre Business Analysis, Tier 1 Help Desk, and Business Support Team for major Sydney electricity retailer
Jun 2001 - Feb 2005
Team & coworkers
Colleagues at Ensighted
Other employees you can reach at ensighted.com.au. View company contacts for 3 employees →
1 education record
Greg Hedges education
FAQ
Frequently asked questions about Greg Hedges
Quick answers generated from the profile data available on this page.
What company does Greg Hedges work for?
Greg Hedges works for Ensighted.
What is Greg Hedges's role at Ensighted?
Greg Hedges is listed as Providing advisory services in Conversational Ai, Automation and Productivity at Ensighted.
What is Greg Hedges's email address?
AeroLeads has found 1 work email signal at @nuance.com for Greg Hedges at Ensighted.
What is Greg Hedges's phone number?
AeroLeads has found 4 phone signal(s) with area code 141, 129, 781 for Greg Hedges at Ensighted.
Where is Greg Hedges based?
Greg Hedges is based in Greater Sydney Area, Australia, Australia while working with Ensighted.
What companies has Greg Hedges worked for?
Greg Hedges has worked for Ensighted, Nuance Communications, Genesys, Genesys Laboratories, and Genesys Laboratories / Alcatel - Lucent Enterprise.
Who are Greg Hedges's colleagues at Ensighted?
Greg Hedges's colleagues at Ensighted include Malcolm Thompson, Charl Van Wyk, and Stuart Gielen.
How can I contact Greg Hedges?
You can use AeroLeads to view verified contact signals for Greg Hedges at Ensighted, including work email, phone, and LinkedIn data when available.
What schools did Greg Hedges attend?
Greg Hedges holds Master Of International Business, Strategic Change Management In Services, Trade In Services In The Asia Pacific from The University Of Auckland.
What skills is Greg Hedges known for?
Greg Hedges is listed with skills including Strategy, Quality Assurance, Negotiation, Acd, Business Continuity, Change Management, Ivr, and Business Process.
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