Greg Hedges Email and Phone Number
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Greg has over 20 years of experience in service design, conversational Ai, operations, consulting and service technology deployment. Greg has worked in service chains in Finance, Utilities, Government, Retail, Transportation, and Entertainment throughout the Asia – Pacific across languages, cultures, technology, people and processes. Greg blends a depth of productivity and customer experience consulting across a breadth of industry verticals with expertise in conversational artificial intelligence, automation, services design / strategy, contact centre platform and process optimisation, multi-channel management, back office optimisation, activity-based costing, business case development, roi modelling and road map development.The combination of this approach and experience provides a unique ability to develop actionable recommendations for a business.Greg holds a Master’s Degree in International Business (Change Management, International Trade in Services), Bachelor’s Degrees in Arts (Geography and Politics) and Commerce (Marketing, Costs and Management Accounting).For Greg, making tangible differences to a business matters, for employees, customers and shareholders. It should always be about the people.
Ensighted
View- Website:
- ensighted.com.au
- Employees:
- 3
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Advisor: Conversational Ai, Automation, ProductivityEnsighted Jul 2023 - PresentSydney, New South Wales, AustraliaDelivering data driven advisory and consultancy services in service design across conversational ai, automation, and productivity improvement.
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Head Of Customer Experience SolutionsNuance Communications Feb 2015 - Jun 2023SydneyResponsible for Customer Experience Solutions and Consulting for Nuance Communications for Voice Biometrics, Call Steering, Speech Recognition, Virtual Assistants, Mobile and Digital Solutions.Specialties include Customer Effort, NPS, Busines Benefits, Return on Investment, Solution Road Maps. -
Director Apac Business ConsultingGenesys Jul 2013 - Jan 2015SydneyResponsible for regional business consulting team for Genesys engaging clients in customer experience initiatives. Geographies include: Australia, New Zealand, ASEAN, China, Japan, South Korea, India. -
Practice Manager Business Consulting Asia - PacificGenesys Laboratories Aug 2011 - Jun 2013SydneyResponsible for Business Consulting practice for Genesys across all Asia Pacific geographies including: Australia/New Zealand, Japan, China, India, ASEAN, South Korea.
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Principal Business ConsultantGenesys Laboratories / Alcatel - Lucent Enterprise Oct 2008 - Aug 2011SydneyResponsible for business consulting engagements across all Genesys applications: routing, reporting, workforce optimisation, outbound, and IVR. Engagements were focussed on optimisation of applications, return on investment assessments an development road maps.
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DirectorCustomer Interactions Pty Ltd Mar 2005 - Sep 2008SydneyContractor supplying Business Consulting services to Genesys.
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Senior Business ConsultantGenesys Laboratories Mar 2005 - Sep 2008SydneyResponsible for business consulting engagements across all Genesys applications: routing, reporting, workforce optimisation, outbound, and IVR. Engagements were focussed on optimisation of applications, return on investment assessments an development road maps.
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Senior Contact Centre Business AnalystEnergy Australia Jun 2001 - Feb 2005SydneyLed Contact Centre Business Analysis, Tier 1 Help Desk, and Business Support Team for major Sydney electricity retailer
Greg Hedges Skills
Greg Hedges Education Details
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Strategic Change Management In Services, Trade In Services In The Asia Pacific
Frequently Asked Questions about Greg Hedges
What company does Greg Hedges work for?
Greg Hedges works for Ensighted
What is Greg Hedges's role at the current company?
Greg Hedges's current role is Providing advisory services in Conversational Ai, Automation and Productivity.
What is Greg Hedges's email address?
Greg Hedges's email address is gr****@****sys.com
What is Greg Hedges's direct phone number?
Greg Hedges's direct phone number is +614183*****
What schools did Greg Hedges attend?
Greg Hedges attended The University Of Auckland.
What skills is Greg Hedges known for?
Greg Hedges has skills like Strategy, Quality Assurance, Negotiation, Acd, Business Continuity, Change Management, Ivr, Business Process, Customer Experience, Contact Centers, Workforce Management, Genesys.
Who are Greg Hedges's colleagues?
Greg Hedges's colleagues are Stuart Gielen, Charl Van Wyk, Malcolm Thompson.
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Greg Hedges
Ewing, Ky2megabytesentertainment.com, regalbeloit.com -
Greg Hedges
Manlius, Ny3yahoo.com, mediarain.com, rain.agency3 +120142XXXXX
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Greg Hedges
Portland, Oregon Metropolitan Area4marketo.com, greghedges.com, cs.com, dunthorpemarketing.com4 +150380XXXXX
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1patautotransport.com1 (850) 4XXXXXXX
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