As a Business Process Manager with a foundational background as a Solutions Consultant, I specialize in boosting organizational efficiency by skillfully blending advanced business analysis, robust project management, and strategic process improvements. My expertise in detailed requirements gathering and process mapping facilitates the creation of highly tailored, impactful business solutions.What I Do:- Business Process Management: Develop and enhance business processes to… Show more As a Business Process Manager with a foundational background as a Solutions Consultant, I specialize in boosting organizational efficiency by skillfully blending advanced business analysis, robust project management, and strategic process improvements. My expertise in detailed requirements gathering and process mapping facilitates the creation of highly tailored, impactful business solutions.What I Do:- Business Process Management: Develop and enhance business processes to improve efficiency and effectiveness, ensuring they align with corporate objectives.- Advanced Requirements Gathering: Lead comprehensive requirements gathering initiatives using interviews, workshops, and detailed analysis to ensure all stakeholder needs are meticulously documented and understood.- Process Mapping: Expertly map existing processes to identify bottlenecks and redundancies, and design optimized workflows that enhance productivity and reduce costs.- Solutions Consulting: Apply deep technical knowledge and sector insights to develop and implement solutions that address complex business challenges effectively.- Business Analysis & Project Management: Seamlessly integrate analysis and project management to ensure projects are delivered on time, within budget, and with outcomes that align perfectly with strategic goals.- Operational Streamlining: Implement innovative strategies that combine the roles of business analyst and project manager, enhancing the coherence and fluidity of project execution and operational workflows.- Stakeholder Collaboration: Work closely with stakeholders across all levels to ensure that business solutions and processes meet their needs and support organizational goals.- Leadership & Training: Lead and mentor teams in adopting new processes and technologies, ensuring they are well-prepared to utilize new systems effectively. Show less

-Use broad experience in operations, technology, and data solutions to facilitate the development of a phased approach to driving change within a company-Act as a trusted advisor and subject matter expert to customer stakeholders, and share insights and learnings to help customers improve their business processes while leveraging existing or new technologies-Delve into the customer’s technology stack, data and processes, and identify any opportunities, risks, issues, or opportunities… Show more -Use broad experience in operations, technology, and data solutions to facilitate the development of a phased approach to driving change within a company-Act as a trusted advisor and subject matter expert to customer stakeholders, and share insights and learnings to help customers improve their business processes while leveraging existing or new technologies-Delve into the customer’s technology stack, data and processes, and identify any opportunities, risks, issues, or opportunities that need to be considered during development of a blueprint for growth-Align technologies to deliver value to address customer pain points-Work closely with customer’s business units to gain an in-depth understanding of their challenges, constraints and growth objectives-Map customer’s internal processes to understand strategy and identify opportunities to streamline processes -Generate creative solutions to complex problems-Help identify challenges and opportunities for digital transformation-Advise customers on the planning, delivery, and management of innovative technology initiatives Show less

• Contributed to company growth by relocating from Reno, NV to Casper, WY to open new office location. Procured and coordinated install of all new office furniture, equipment and supplies. Hired, trained and manage staff.• Conducted business process and workflow mapping/analysis to determine business, user and technical requirements for proposed CRM and various additional SaaS solutions. Provided ownership with analytics and decision-support tools used as the basis for reorganization and… Show more • Contributed to company growth by relocating from Reno, NV to Casper, WY to open new office location. Procured and coordinated install of all new office furniture, equipment and supplies. Hired, trained and manage staff.• Conducted business process and workflow mapping/analysis to determine business, user and technical requirements for proposed CRM and various additional SaaS solutions. Provided ownership with analytics and decision-support tools used as the basis for reorganization and devising strategies to automate manual processes, saving time and money while decreasing errors.• Managed implementation and integration of Sugar CRM, payment portals, web-based registration forms, automation and newly defined business processes.• Re-designed multiple WordPress websites to update infrastructure and allow for integration with CRM and new sales and marketing processes.• Provide training and ongoing technical operations support for all departments. Show less

-Designed all media and creative assets and created, planned and rolled out marketing campaigns on the website, through social media and at in-person special events.-Improved communication among employees and ownership by implementing production tracking system in Excel using pivot tables which allowed for easy collaboration.-Improved customer satisfaction by working with production team on business process management (BPM) solutions for prioritizing projects and meeting deadlines.

Assisted agents with devising a comprehensive digital marketing plan which included focusing on four main components: SEO, social media, content marketing, and email campaigns.

-Identified and closed communication gaps by implementing the use of the HubSpot CRM.-Created efficient scheduling and collaboration systems by integrating use of Google Apps.Increased marketing campaign ROI by identifying and diverting focus to a more appropriate target market.-Increased marketing campaign ROI by identifying and diverting focus to a more appropriate target market.