Manan Mehta Email & Phone Number

San Francisco, California, Us

Iterable is a cross-channel marketing platform that powers unified customer experiences and empowers you to create, optimize and measure every interaction across the entire customer journey.- Designed and implemented robust data pipelines for real-time data transfers between platforms like Iterable and cloud data warehouses, enhancing performance across AWS and Google Cloud environments.- Designed solutions integrating MarTech SaaS platforms with cloud data warehouses such as Snowflake and Redshift, utilizing iPaaS platforms to optimize workflows and streamline data flow.- Automated integrations between Iterable, Snapchat/TikTok, and content management systems (CMS), reducing manual tasks by 80% and significantly boosting operational efficiency and customer satisfaction.- Developed high-availability systems and business continuity plans for integrations, ensuring data resilience and optimal performance in consulting and customer engagement projects.- Led solution sessions to advise customers on strategic technical initiatives across multi-cloud platforms, including AWS, Google Cloud, and Azure.- Acted as a technical expert in Enterprise Business Review (EBR) meetings, facilitating impactful changes in SaaS workflows and data management strategies.- Supported project migrations by analyzing customer pain points, assessing readiness, and developing enablement documentation while evaluating customer readiness, reviewing APIs and data integrations, and creating comprehensive product enablement playbooks for seamless transitions.- Utilized integration protocols such as REST, SOAP, GraphQL, and WebSocket to facilitate seamless data exchange between diverse systems and enhance overall interoperability.- Skills and Tools: Technical Consulting, Workato (iPaaS), JIRA, ETL, NodeJS, AWS, Datadog, Kibana, Google Analytics, Zapier

Roswell, Georgia, Us

- Spearheaded end-to-end data migration project using event-driven architecture, event-queue systems, and iPaaS, processing approximately 1.5 events per day in MuleSoft iPaaS solutions in the healthcare industry.- Designed and developed real-time CRM integrations and messaging solutions, applying MACH architecture principles for enhanced scalability and flexibility.- Successfully conducted demos and Proof of Concepts (POCs) for prospects and existing clients, validating requested use cases and driving business growth.- Managed the development and deployment of CRM Connect, a multi-tenant, scalable web application, enabling contact center messaging integration with CRMs (Salesforce, Zendesk, MS Dynamics 365) and improved agent time by 15% with optimized workflows and UI design.- Implemented monitoring and logging services, reducing troubleshooting time by 30% and improving overall system reliability.- Ensured compliance with industry standards and best practices, implementing security protocols and data encryption for CRM Connect.- Managed end-to-end solution lifecycles using JIRA tools for sprint planning, backlog prioritization, and test acceptance, ensuring streamlined execution and high-quality deliverables.- Developed and implemented scalable applications with third-party integrations driven by APIs (RESTful/XML) and webhooks and established company-wide standards for development and deployment practices.- Implemented a CI/CD pipeline, reducing deployment time by 50% and improving overall deployment efficiency, enabling faster time-to-market and increased business agility.- Skills and Tools: Solution Architect, Team Management, Technical Consulting, Agile, Mulesoft, JIRA, Contentful (CMS), OAuth2.0, GCP, CI/CD Pipeline, application security(OWSAP, Authentication, Authorization), ETL, NodeJS, SQL/NoSQL, Frontend Javascript frameworks- Key Solutions: CRMConnect, IVR Deflection (Connect to Messaging), Conversational Bots, Covid Infomation Portal

Roswell, Georgia, Us

- Developed CRM Integration: Implemented CRM integration for contact center SaaS solutions, enhancing customer relationship management.- Strategic Consulting: Provided consulting and technical analysis, executing business plans for Liveperson customers, improving project outcomes.- API Design: Designed and utilized APIs for web applications, improving functionality.- Enterprise Account Management: Managed post-sales enterprise accounts as an SME on CX SaaS applications, ensuring smooth transitions.- Web Technology and Security: Applied OWASP security measures to enhance web application security.- Technical Solutions: Implemented solutions and POCs using JavaScript and Python, meeting customer requirements.- Process Development: Developed internal processes for requirements assessment and code review, improving efficiency.- Test Planning: Defined test plans for application availability and performance, ensuring system reliability.- System Management: Monitored and managed installed systems for high availability, reducing downtime.- Agile Project Management: Applied Agile practices, including pair programming and test-driven development, enhancing project efficiency.- Environment: Nodejs, Firestore, Git, Agile Development, Google Cloud deployments, DevOps, Kubernetes, CI/CD

Roswell, Georgia, Us

• Partner in customer calls and on-site meetings to provide technical consulting, project review, design submission, best practices, and successful implementations for customer applications• Developed and maintain real-time applications integrated with various CRM systems• Experience working with LivePerson Chat Platform and their APIs/SDKs.• Experience working with RESTful API services.• Develop web clients to consume the API using NodeJS, AngularJS, and MySQL.• Responsible to maintain both front-end and back-end for the application.• End to end contributions to Product development from requirements gathering to go-live support following JIRA based agile processes• Collaborate with others to build POCs using leading-edge technologies and convert those to the project concepts.• Ensured application availability and data integrity through preventative maintenance and upgrades.• Experience working with technical and non-technical clients.• Experience working in Agile software project management and practices such as pair programming and test-driven development• Environment: NodeJS, RESTful Service, APIs, Docker, Kubernetes, Jenkins, JavaScript, HTML, CSS, Bootstrap, JSON, Git, Grunt, Gulp, Microservice architecture, MySQL, NGINX, Agile Methodology, CI/CD

Roswell, Georgia, Us

• Experience working with Liveperson Platform to develope new digital engagements to leading companies.• Provide strategic consulting, technical analysis on new and existing projects, and execute business plan• Develop and deploy solutions leveraging Liveperson platform and integrate to client website and applications.• Worked with Liveperson APIs, SDK Integration, and Mobile/Web App Integration to provide custom solutions.• Experience performing unit and regression testing on solutions.• Experience provide support and solutions of the deployment using resources to the Enterprise Clients.• Developed project management skills from point of gathering requirements to provide solution adopting best practices.• Provide technical support to other team members as directed.• Experience effective communication with technical and non-technical clients.• Environment: Liveperson Platform, Javascript, HTML, CSS, JSON, jQuery,NodeJS, PHP, Unix, Git/BitBucket, Mobile Dev Environment (Xcode, Android Studio).

Athens, Ga, Us

• Experienced Networking/Desktop support and perform maintenance tasks independently and in team environment; Acquired skills and knowledge for Tier 1 supports includes organizational, efficient communication, and documentation skills• Helped maintain in department web applications; support and configure wireless connectivity for on-campus students’ device such as Personal Routers, PCs, and Game devices using DHCP client application• On field position required install Ethernet connections; re-route connection on Switch device for internet connectivity • Experienced effective communication with technical and non-technical clients for troubleshooting assistance on telephone, through emails and remote desktop connection • In depth knowledge of various operating systems and software packages such as Remedy Helpdesk Software; skilled in quickly identify technical issues and resolve of affected customers and End-Users

Minneapolis, Mn, Us

Cincinnati, Ohio, Us

Management Information Systems

Bachelor Of Science, Computer Science, Computer Science